[hobbit] Email alerts question

[Q]

I did indeed read that post which gave me a great start to the project. 
I am just getting stuck on the recovery id.

Q
Charles Jones wrote:
> I accomplished something similar (integrating Big Brother with Request 
> Tracker) where Hobbit would send (a copy of) alert messages to my 
> ticketing system, and it would automatically open a ticket. If a 
> recovery message arrived, the ticketing system would mark the ticket 
> as auto-resolved and close it.  If a sysadmin wanted to "grab" a 
> ticket, they could and hold it open or put comments etc. This also 
> allowed management to use the ticketing systems built-in reporting 
> functionality to see how many hobbit alerts there were, how many 
> recovered on their own, etc.  I posted the plugin script I made for RT 
> to the list, if you use the search function you should be able to find 
> it if you are interested.
>
> P.S. The script did indeed use the alert ID to reference the origional 
> alert when a recovery message was received...at the time I was using 
> BB which included the id in recovery messages as well, which seems to 
> have changed in Hobbit.
>
> -Charles
>>>>
>>>>> Hello all,
>>>>>
>>>>>  I am trying to tie my ticketing system into our monitoring 
>>>>> process. I am currently having to do this through email. Ideally I 
>>>>> would have any alert that self recovers close the open ticket  it 
>>>>> created. My problem is as follows:
>>>>> When hobbit sends an alert it has an id number in brackets. When 
>>>>> hobbit sends a recovery message no alert id is included, so I have 
>>>>> no way to reference a recovery with the original alert. Is there 
>>>>> any way to have a recovery message include the original alert id? 
>>>>> Or some other way of having a simple link between the original 
>>>>> message and the recovery email?
>>>>>
>>>>> Q
>>>>>
>>>>> To unsubscribe from the hobbit list, send an e-mail to
>>>>> hobbit-unsubscribe at hswn.dk
>>>>>
>
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