[hobbit] Email alerts question
Q
q at tippett.com
Fri Sep 7 17:26:38 CEST 2007
Unfourtantly, it does not.
Q
Rich Smrcina wrote:
> Does the id appear in the message text?
>
> Q wrote:
>> Hello all,
>>
>> I am trying to tie my ticketing system into our monitoring process.
>> I am currently having to do this through email. Ideally I would have
>> any alert that self recovers close the open ticket it created. My
>> problem is as follows:
>> When hobbit sends an alert it has an id number in brackets. When
>> hobbit sends a recovery message no alert id is included, so I have no
>> way to reference a recovery with the original alert. Is there any way
>> to have a recovery message include the original alert id? Or some
>> other way of having a simple link between the original message and
>> the recovery email?
>>
>> Q
>>
>> To unsubscribe from the hobbit list, send an e-mail to
>> hobbit-unsubscribe at hswn.dk
>>
>>
>
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