[hobbit] Acknowledgements & History

[Peter Welter]

Hi Steve,

Funny, as I searched the mailing list today for the exact same thing
and I totally agree with you on this point. It would be very valuable
information if the acks+info would appear in the history since you
want to treat this differently then planned downtime (a blue dot). You
want this info in the SLA-reports to show up.

Could you comment on this, Henryk? Maybe to show up in 4.3.* (fingers crossed)?

-- Peter


2007/7/24, s_aiello at comcast.net <s_aiello at comcast.net>:
> All,
>
> I was curious if there was a reason why when an alert is acknowledged, why
> that acknowledgement is not displayed in History. In my mind an
> acknowledgement is a state change, i.e. Red -> to Red-acked. This would also
> help when performing audits on help-desk responsiveness to alerts in Hobbit.
> It would also help, when an alert acknowledgement expires. presently my team
> treats the alert as a new incident. It would be very helpful if they could
> check the history and see that the alert was previously acknowledged and what
> the ack-blurb was.
>
> Or are acks more of a BB legacy thing, and I should really be using
> disabled/maint of tests ?
>
> Thoughts ?
>  ~Steve
>
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