[hobbit] Hobbit professional support

[HAMPL Pavel]

Well, they are ready to pay for support, it is not about a small shoping
company.
They got an offer for another 2 milion $ proprietary monitoring
solution, so spend a few thousads instead of it is nothing.
 
Yeah, I know BB pretty well, but think that Hobbit is much better.
 
Pavel Hampl 


________________________________

From: Hubbard, Greg L [mailto:greg.hubbard at eds.com] 
Sent: Friday, November 30, 2007 4:34 PM
To: hobbit at hswn.dk
Subject: RE: [hobbit] Hobbit professional support


Hmmm.  They will be using open-source software, probably running on an
open-source operating system on commodity-priced computer equipment, and
they want "professional" support?  Does a guy named Dilbert work there,
by chance?
 
As good as Hobbit is, maybe you should recommend that they buy the
payware version of Big Brother from Quest, or go get one of the other
payware low end tools?  There are lots of monitoring solutions out there
that come with some form of support.  Orion from Solarwinds looks pretty
good on paper, but I have never used it.  There is also SiteScope, Whats
Up Gold, etc.  Lots of cheap tools that don't scale very well, but are
great for a small shop.
 
Just my 0.02 monetary units -- I am laughing WITH you (I hope) and not
AT you...
 
GLH 

________________________________

	From: HAMPL Pavel [mailto:phampl at csob.cz] 
	Sent: Friday, November 30, 2007 9:17 AM
	To: hobbit at hswn.dk
	Subject: [hobbit] Hobbit professional support
	
	
	Hi,
	 
	trying find any company which can provide professional support
for Hobbit but going nowhere after a week ...
	I am about to implement Hobbit, it is not a problem, the pilot
already in place, but the customer wants to have support what I cannot
do for him.
	 
	Already emailed Cookitservices which is mentioned on the Wiki
Hobbit page but no answer. Also found this thread where the guy offers
it ( http://www.hswn.dk/hobbiton/2007/01/msg00292.html
<http://www.hswn.dk/hobbiton/2007/01/msg00292.html>  ) so emailed him
just today.
	Anyone knows about any other option? Afraid that the customer
does not go for Hobbit without possibility to have support.
	 
	Thanks,
	Pavel Hampl
	

	
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