AW: [hobbit] Use hobbit in operation center with critcal systems view
Gräub Roland
roland.graeub at rtc.ch
Mon Nov 12 10:12:39 CET 2007
> >
> > > Special Case missed or belated Messages by Operation
> > Center; Now some
> > > application/scripts sends Alerts to the Console View and
> > the Operation Center make an alert call for each event.
> > > A problem in Hobbit/BB is when changes happen in red
> > messages, the Operation Center didnt realize that until the
> > acknowledge time runs out and they make the alert call again.
> > > This can happen for example in the disk status test (a
> > second filesystem goes red) or with nested Tests/Logfiles.
> > With the Event Console they get two messages (each for one
> > Filesystem).
> >
> > This is a problem with all of the tests that have multiple
> > ways of going
> > red: disk, procs, msgs and http are the common ones. I don't
> > have solution to that right now. The way Hobbit works right
> > now assumes that when you get an alert about the "disk"
> > status, you keep on fixing it until the status goes green -
> > and then the Operations Center won't need to raise a ticket
> > for the second event.
> >
> I use as a solution to this problem, the counting of alerts
> within each test, if the number of alerts has changed, then a
> new alert will be generated with the status of the test
Sounds promising; how it works exactly ?
If the alert is already red, how you can send a new alert ?
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