[hobbit] Acknowledge not working

[Doug]

Thanks for the reply Larry.

I am using the "Acknowledge Alert" page from the Administration drop down

Doug


On 5/25/07, Larry Barber <lebarber at gmail.com> wrote:
> I suspect you are using the acknowledgment function that's on the test page.
> That only ack's the test on the critical system page. Use the acknowledgment
> function in the pull down menu to ack the alert everywhere. I think Henrik
> envisions a two stage alerting process, the people in the NOC ack the alert
> using the ack function on the test page after they have notified an admin,
> the admin is then supposed to ack the alert using the menu function when he
> starts working on the problem.
>
> Thanks,
> Larry Barber
>
>
> On 5/25/07, Doug <genesys2001uk at gmail.com> wrote:
> >
> > Hi,
> >
> > I'm having an issue with acks not working properly. The status page
> > shows that a test is acknowledged, but I continue to be paged for the
> > test.
> >
> > Any clues, or has anyone else seen this problem before?
> >
> > thanks,
> >
> > Doug
> >
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> >
> >
> >
>
>