[hobbit] Hobbit professional support

[T.J. Yang]

http://en.wikibooks.org/wiki/System_Monitoring_with_Hobbit/User_Guide#Hobbit_Support


From: HAMPL Pavel 
Sent: Friday, November 30, 2007 9:55 AM
To: hobbit at hswn.dk 
Subject: RE: [hobbit] Hobbit professional support


Well, they are ready to pay for support, it is not about a small shoping company.
They got an offer for another 2 milion $ proprietary monitoring solution, so spend a few thousads instead of it is nothing.

Yeah, I know BB pretty well, but think that Hobbit is much better.

Pavel Hampl 




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From: Hubbard, Greg L [mailto:greg.hubbard at eds.com] 
Sent: Friday, November 30, 2007 4:34 PM
To: hobbit at hswn.dk
Subject: RE: [hobbit] Hobbit professional support


Hmmm.  They will be using open-source software, probably running on an open-source operating system on commodity-priced computer equipment, and they want "professional" support?  Does a guy named Dilbert work there, by chance?

As good as Hobbit is, maybe you should recommend that they buy the payware version of Big Brother from Quest, or go get one of the other payware low end tools?  There are lots of monitoring solutions out there that come with some form of support.  Orion from Solarwinds looks pretty good on paper, but I have never used it.  There is also SiteScope, Whats Up Gold, etc.  Lots of cheap tools that don't scale very well, but are great for a small shop.

Just my 0.02 monetary units -- I am laughing WITH you (I hope) and not AT you...

GLH 

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  From: HAMPL Pavel [mailto:phampl at csob.cz] 
  Sent: Friday, November 30, 2007 9:17 AM
  To: hobbit at hswn.dk
  Subject: [hobbit] Hobbit professional support


  Hi,

  trying find any company which can provide professional support for Hobbit but going nowhere after a week ...
  I am about to implement Hobbit, it is not a problem, the pilot already in place, but the customer wants to have support what I cannot do for him.

  Already emailed Cookitservices which is mentioned on the Wiki Hobbit page but no answer. Also found this thread where the guy offers it ( http://www.hswn.dk/hobbiton/2007/01/msg00292.html ) so emailed him just today.
  Anyone knows about any other option? Afraid that the customer does not go for Hobbit without possibility to have support.

  Thanks,
  Pavel Hampl

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