[hobbit] SMS alerts

[Rob Munsch]

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Mike Rowell wrote:
> Jason,
> 
> We run a similar setup to Richards, we have a hobbit server that sends
> emails to an sms provider who then forwards them via sms to our phones,
...8<...
> As to how often you get alerted that would be down to how your alerts
> are setup in the hobbit-alerts.cfg file, in our case we wait 5minutes

I'm taking the lowest-rent approach, simply having a line that SMSes the
phone(s) directly, which raises a question i've been meaning to ask:

MAIL <number>@<provider>.net FORMAT=sms COLOR=red DURATION<60 REPEAT=30
RECOVERED

MAIL <number>@<provider>.net FORMAT=sms COLOR=red DURATION>5 REPEAT=30
RECOVERED

In the first, a maximum of 2 pages will be sent, as only the first 60
minutes of redness count and they're 30 minutes apart.  In the second, a
page is still sent every 30 minutes, but not until the status has been
red for 5 minutes.  In both cases the target phone determines the cost;
if you have company phones with a messaging plan, this is easy.  If
you're sending to people's own phones, you might want to have an
agreement to get reimbursement in case of disaster.

My question is, can i combine DURATION directives?  AFAIK, you cannot
combine both minimum and maximum... can you?  In the first example,
there's an absolute limit to how long pages get sent - but it starts the
instant you go red.  In the second, it waits until the problem persists
for 5 minutes - but could send pages until the end of time.  It'd be
great to be able to specify both <X and >Y.

> -----Original Message-----
> From: Jones, Jason (Altrincham) [mailto:JasonAS_Jones at mentor.com] 
> Sent: 22 September 2006 15:08
> To: hobbit at hswn.dk
> Subject: RE: [hobbit] SMS alerts
> 
> Hi Richard,
> 
> So does that mean we would need to pay for the ability? If so whom do
> you represent/support/something else and I will see if we can get an
> account open? As far as the script goes why didn't you put it as a
> script option in hobbit-alerts.cfg? but would be interested in that too
> (if I can persuade boss to get the account :) ).  We're in the UK too,
> with offices everywhere else but all the hobbit monitoring stuff is
> based in the UK and Ireland (mostly UK) and we take care of the rest of
> the world :) 
> 
> There are only two other concerns after opening the account etc. would
> the text messages be reverse charge to our phones? And would we be
> getting texts every 30 minutes or just one once the error occurs?
> 
> Thanks,
> Jason.
> 
> -----Original Message-----
> From: Richard Leyton [mailto:richard at leyton.org] 
> Sent: 22 September 2006 14:09
> To: hobbit at hswn.dk
> Subject: Re: [hobbit] SMS alerts
> 
> Yes - a lot of success. We're actually using a few companies to  
> deliver SMS's and other content (it's a core service for the client I  
> support). The hobbit SMS alerts we send are just utilising the same  
> service - I've written a simple wrapper script which takes the  
> various environment variables, and sends out an SMS to  either a  
> group of folk (eg 'ADMINS'), or an individual (eg. 'MGMT' for combo  
> alerts).
> 
> The actual mechanism is an HTTP GET (so wget does the job nicely),  
> with our reference information, to our SMS provider. I understand the  
> API also results in a confirmation in some situations, but I've not  
> incorporated that as it currently is tied into the customers systems.
> 
> I don't know off the top of my head who the SMS companies are, but  
> could perhaps find out for you if you're interested. I'm in the UK,  
> but I think they have an international presence.
> 
> In years gone by (when I was using BB) I found some 'free' SMS  
> companies, but that was about as good as a chocolate fire guard.
> 
> I might be able to tidy up the script and push it out for others to  
> use in due course. Let me know if there's any interest, although it's  
> nothing particular fancy.
> 
> r.
> 
> --
> Richard Leyton - richard at leyton.org
> http://www.leyton.org
> 
> 
> 
> 
> On 22 Sep 2006, at 12:30, Jones, Jason ((Altrincham)) wrote:
> 
>> Hi all,
>>
>> Anyone had any success with sending out SMS alerts from hobbit? If so
>> could you let me know what methods you used and whether we need to
>> purchase any software to do this? Reverse charge is acceptable
>>
>> Thanks,
>> Jason.
>>
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- --
Rob Munsch
Solutions For Progress IT
www.solutionsforprogress.com
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