tracking bad users

[Jones, Jason (Altrincham)]

Hi all,

I am curious, where are the ack'd alerts stored? How does hobbit know an
alert is ack'd, the reason I want to know is so I can generate a list of
ack'd alerts with their reasons and durations so I can name and shame
the admins who are giving bad reason (i.e. one gave their initials as
the reason) and/or acking for a long time and not giving a callID (just
a number so we can find it in a database basically).

Thanks,
Jason.