[hobbit] Remedy Ticketing

[T.J. Yang]

Hi, Matthew



I used to be able to open remedy ticket when alert (conn) occurs on a bb 
test server.
Your enhancement is very useful to allow one open remedy ticket from hobbit 
web page.

Would you like to contribute your work on hobbit wiki docs ?

http://en.wikibooks.org/wiki/System_Monitoring_with_Hobbit/Administration_Guide#Hobbit_and_Rememdy_Ticket_System


T.J. Yang




>From: "Epp, Matthew Contractor PEO EIS AKO" <matthew.epp at us.army.mil>
>Reply-To: hobbit at hswn.dk
>To: "'hobbit at hswn.dk'" <hobbit at hswn.dk>
>Subject: [hobbit] Remedy Ticketing
>Date: Thu, 24 Aug 2006 17:11:51 -0400
>
>I have an existing Remedy ticket generation system for Big Brother that I'm
>trying to convert to Hobbit. Basically, I had added some code to 
>dohostsvc.c
>for an additional button next to HISTORY:
>
>
>
>sprintf(dataline,"<td><FORM ACTION=\"%s/bb-ticket.sh\"><INPUT TYPE=SUBMIT
>VALUE=\"Open Ticket\"><INPUT TYPE=HIDDEN NAME=\"ACKFILE\"
>VALUE=\"%s\"><INPUT TYPE=HIDDEN NAME=\"TIMEBUF\"
>VALUE=\"%s\"></FORM></td>\n",cgibinurl,filename,logtime);
>
>                 strcat(hostsvcdata,dataline);
>
>
>
>This passed the form data to a shell cgi script, and from there I was able
>to grab whatever data I needed from the history logs. If someone even 
>wanted
>to open a ticket on a historical event, they could, because the TIMEBUF
>always pointed to the correct event log.
>
>
>
>Now, I see the part in htmllog.c that creates the historybutton(), but I
>can't see where I might be able to grab the TIMEBUF from. I tried an
>xgetenv("TIMEBUF") but no luck. Any other way I can get the timestamp?
>