Alert Acknowledgment Codes any update?

[Sigurður Bjarnason]

Hi there

Is this already in Hobbit, or is it still on the drawing board ?

That is the availability to let NOC acknowledge, without getting any emails with code in it ?

Regards
Siggi



-----Original Message-----
From: Henrik Storner [mailto:henrik at hswn.dk] 
Sent: 25. janúar 2005 06:36
To: hobbit at hswn.dk
Subject: Re: [hobbit] Alert Acknowledgment Codes

In <1106611848.27890.333.camel at localhost.localdomain> Daniel J McDonald <dan.mcdonald at austinenergy.com> writes:

>On Mon, 2005-01-24 at 17:07 -0700, Charles Jones wrote:
>> Would it be possible, when the status of something goes Red, to have the 
>> code printed somewhere on the status page, so that one could use the 
>> "Acknowledge alert" option and copy/paste it in, rather than having to 
>> get the incident code from email/pager?  If we wanted to be really 
>> spiffy the acknowledge alert could even have a dropdown/list of current 
>> alerts so you wouldn't even have to type it :)

>Then you wouldn't know that the person who was supposed to be notified
>really was...  Making them copy it off a pager is a cheap "2-factor"
>authentication....

Exactly. But I understand Charles' question, because I've been wanting
to do something like that.

Our monitoring is handled by a NOC manned 24x7, and when an alert
pops up on the Hobbit NK view they raise a trouble-ticket in some
other system. The NOC people dont get an e-mail or pager alert, but it
would still be nice if they could acknowledge "yes, a TT has been
raised about this" to get the problem off their monitor. So I will
probably implement some way of putting an "acknowledge" function on
the webpages - this would have to be protected with some sort of
access control, obviously.


Henrik

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