[hobbit] Unexpected service response

[Lowery, Michael]

Well, I've upgraded to Hobbit 4.0.4 and I'm still having smtp testing
issues.  I'm hoping someone can help me figure out why this is happening
and guide me in the right direction.

The problem is that I get Yellow results for a host that I'm running the
smtp test on.  The server is running postfix and I thought that
information might be relevant, but it apparently isn't.  This is
happening on all my smtp servers, but this is the only host that remains
Yellow.  The others are always green, but have the same symptoms in
their history files.

The error I get is "Unexpected service response" on the hobbit page.

In bb-services I have:
[smtp]
   send "mail\r\nquit\r\n"
   expect "220"
   options banner
   port 25

In the hist file for the hosts, I get messages like the following:

Wed Jun  8 23:20:11 2005 yellow 1118290811 38
Wed Jun  8 23:20:49 2005 green 1118290849 262
Wed Jun  8 23:25:11 2005 yellow 1118291111 38
Wed Jun  8 23:25:49 2005 green 1118291149 262
Wed Jun  8 23:30:11 2005 yellow 1118291411 38
Wed Jun  8 23:30:49 2005 green 1118291449 263
Wed Jun  8 23:35:12 2005 yellow 1118291712 20405
Thu Jun  9 05:15:17 2005 green 1118312117 302
Thu Jun  9 05:20:19 2005 yellow 1118312419 30
Thu Jun  9 05:20:49 2005 green 1118312449 268
Thu Jun  9 05:25:17 2005 yellow 1118312717 33
Thu Jun  9 05:25:50 2005 green 1118312750 267
Thu Jun  9 05:30:17 2005 yellow 1118313017 33
Thu Jun  9 05:30:50 2005 green 1118313050 268
Thu Jun  9 05:35:18 2005 yellow 1118313318 32
Thu Jun  9 05:35:50 2005 green 1118313350 268
Thu Jun  9 05:40:18 2005 yellow 1118313618 31
Thu Jun  9 05:40:49 2005 green 1118313649 269
Thu Jun  9 05:45:18 2005 yellow 1118313918 31
Thu Jun  9 05:45:49 2005 green 1118313949 272
Thu Jun  9 05:50:21 2005 yellow 1118314221 100607
Fri Jun 10 09:47:08 2005 green 1118414828 297
Fri Jun 10 09:52:05 2005 yellow 1118415125 10
Fri Jun 10 09:52:15 2005 green 1118415135 292
Fri Jun 10 09:57:07 2005 yellow 1118415427 20
Fri Jun 10 09:57:27 2005 green 1118415447 279
Fri Jun 10 10:02:06 2005 yellow 1118415726 31
Fri Jun 10 10:02:37 2005 green 1118415757 268
Fri Jun 10 10:07:05 2005 yellow 1118416025 44
Fri Jun 10 10:07:49 2005 green 1118416069 256
Fri Jun 10 10:12:05 2005 yellow 1118416325 49
Fri Jun 10 10:12:54 2005 green 1118416374 251
Fri Jun 10 10:17:05 2005 yellow 1118416625 56
Fri Jun 10 10:18:01 2005 green 1118416681 244
Fri Jun 10 10:22:05 2005 yellow 1118416925 1202
Fri Jun 10 10:42:07 2005 green 1118418127 299
Fri Jun 10 10:47:06 2005 yellow 1118418426 55
Fri Jun 10 10:48:01 2005 green 1118418481 244
Fri Jun 10 10:52:05 2005 yellow 1118418725 61
Fri Jun 10 10:53:06 2005 green 1118418786 243
Fri Jun 10 10:57:09 2005 yellow 1118419029 62
Fri Jun 10 10:58:11 2005 green 1118419091 239
Fri Jun 10 11:02:10 2005 yellow 1118419330 11
Fri Jun 10 11:02:21 2005 green 1118419341 286
Fri Jun 10 11:07:07 2005 yellow 1118419627 25
Fri Jun 10 11:07:32 2005 green 1118419652 273
Fri Jun 10 11:12:05 2005 yellow 1118419925 41
Fri Jun 10 11:12:46 2005 green 1118419966 259
Fri Jun 10 11:17:05 2005 yellow 1118420225 51
Fri Jun 10 11:17:56 2005 green 1118420276 249
Fri Jun 10 11:22:05 2005 yellow 1118420525 10703

Any help is greatly appreciated.

Thanks,
Michael

-----Original Message-----
From: Lowery, Michael 
Sent: Tuesday, June 07, 2005 8:00 AM
To: hobbit at hswn.dk
Subject: RE: [hobbit] Unexpected service response

Ok, this may have been a stupid question, I don't know.  But after
further investigations, I see that this happens quite a bit on the other
SMTP servers as well, they just report it occasionally and not long
enough for me to be notified.  There is only one host that constantly
reports this.  

Is there something I should change in the way the test works to avoid
getting the "Unexpected service response" message?


Thanks,
Michael


-----Original Message-----
From: Lowery, Michael 
Sent: Monday, June 06, 2005 1:51 AM
To: hobbit at hswn.dk
Subject: [hobbit] Unexpected service response

I've never had a problem with the SMTP test before.  Now, testing a
postfix mail server, I get a Yellow alert, and the page says:

Service smtp on mail.domain.com is not OK : Unexpected service response


501 Syntax error in parameters or arguments



I can telnet to port 25 on this server with no problems from the hobbit
server, I get a 220 message upon connect.  Here is exactly what I get
(names and IPs changed to protect the innocent).  So what can be the
problem here?

[root at hobbit etc]# telnet mail.domain.com 25
Trying 20.30.40.51...
Connected to adsl-20-30-40-51.dsl.hometown.isp.net (20.30.40.51).
Escape character is '^]'.
220 SMTP service ready

Thanks,
Michael

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