[hobbit] Some thoughts about alerts, acks and escalations

[Bob Gordon]

On 4/13/05, Stuffle, David <dstuffle at deltafaucet.com> wrote:
> I like it too.  Would there still be a way to ack an alert which stops all
> alerts to everyone?  This way your saying, "I see the alert and I know it's
> not a problem, so don't alert anyone else in any level."
> 
> Similarly, sometimes I would like to say, "I see the alert, but I can't do
> anything about it right now because I'm on the golf course, so stop alerting
> me, but continue alerting everyone else, even people in my same level."
> 
> Would the recipient levels be set per host?  I may be level 1 on one host
> but level 3 on another.

Something like this is what our Datacenter Ops crew is clamoring for. 
As someone mentioned though, if it could have the capability of
variable escalation times (so that we can adjust them to our existing
SLA's) that would be great..  :)

-- 
--==[ Bob Gordon ]==--