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<span style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:11pt; color:black">Any help on this would be greatly appreciated. I'm getting more reports that this is an issue.
<br>
<br>
<span style="color:black">-----Original Message----- <br>
<b>From:</b> John Tullis [john@executech.com]<br>
<b>Received:</b> Saturday, 14 Oct 2017, 7:01PM<br>
<b>To:</b> xymon@xymon.com [xymon@xymon.com]; Paul.Root@CenturyLink.com [Paul.Root@CenturyLink.com]; KC Kuhns [kc.kuhns@executech.com]<br>
<b>Subject:</b> RE: Notification Issues<br>
<br>
</span></span>
<div><span style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:11pt; color:black">I changed the rule to be the default rule and see if it made a difference and the alerts are still coming but now shows the out of the box email message instead of
the custom message. <br>
<br>
PAGE=%.*User1/<br>
MAIL user1@domain.com COLOR=red,yellow RECOVERED REPEAT=720 DURATION>10<br>
<br>
I'm fairly convinced that it's a bug. It only happens when we move the assignment from one user to another. There is no indication the the alert is still configured to go to the first user but something tells it to. Is there extended logging we can turn on
or extra tracing that would give us a more in depth look? <br>
<br>
The strange thing for me is that it's happened for a long time and has even persisted through an upgrade and server migration.
<br>
<br>
<br>
<br>
<br>
<span style="color:black">-----Original Message----- <br>
<b>From:</b> Root, Paul T [Paul.Root@CenturyLink.com]<br>
<b>Received:</b> Wednesday, 11 Oct 2017, 8:17PM<br>
<b>To:</b> John Tullis [john@executech.com]; KC Kuhns [kc.kuhns@executech.com]; xymon@xymon.com [xymon@xymon.com]<br>
<b>Subject:</b> RE: Notification Issues<br>
<br>
</span></span>
<div>
<div class="WordSection1">
<p class="MsoNormal"><font size="2" color="#1f497d" face="Calibri"><span style="font-size:11.0pt; color:#1F497D">Have you verified that $RCPT is correct?
</span></font></p>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Calibri"><span style="font-size:11.0pt; color:#1F497D">Have you checked mail.log to see who it’s sending too.</span></font></p>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Calibri"><span style="font-size:11.0pt; color:#1F497D"> </span></font></p>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Calibri"><span style="font-size:11.0pt; color:#1F497D">I’d add a line to echo into a log file the pertinent data.
</span></font></p>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Calibri"><span style="font-size:11.0pt; color:#1F497D"> </span></font></p>
<div>
<div style="border:none; border-top:solid #B5C4DF 1.0pt; padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><font size="2" face="Tahoma"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; font-weight:bold">From:</span></font></b><font size="2" face="Tahoma"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> John
Tullis [mailto:john@executech.com] <br>
<b><span style="font-weight:bold">Sent:</span></b> Wednesday, October 11, 2017 5:32 PM<br>
<b><span style="font-weight:bold">To:</span></b> Root, Paul T; KC Kuhns; xymon@xymon.com<br>
<b><span style="font-weight:bold">Subject:</span></b> RE: Notification Issues</span></font></p>
</div>
</div>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">This is the content of alert.sh. There isn’t anything in here that will act on its own. It will only run when called and that’s what we can’t figure out, what is calling it?</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">$ cat alert.sh</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">#!/bin/sh</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">n=$RECOVERED</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">if test $n -eq 0</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> then</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> <br /></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> Here are the details of your problem:</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> <br /></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> <pre></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> ___________________________________________________________________________________</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">
</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> $BBALPHAMSG</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> ___________________________________________________________________________________</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> </pre></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> <br /></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">
<b><span style="font-weight:bold"><font color="white">$CFID</font></span></b></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> <br /></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> Please log onto $BBHOSTNAME and check the $BBSVCNAME." | mail -a "Content-type: text/html;" -s "ALERT: $BBHOSTSVC is $BBCOLORLEVEL" --append=FROM:"Xymon Monitor <<a href="mailto:xymon@domain.com">xymon@domain.com</a>>"
$RCPT</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">else</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> <br /></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> $BBSVCNAME on $BBHOSTNAME has recovered.</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> <br /></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> <pre></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> ___________________________________________________________________________________</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">
</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> $BBALPHAMSG<br>
_________________________________________________________________________________</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> </pre></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> <br /></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">
<b><span style="font-weight:bold"><font color="white">$CFID</font></span></b></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> <br /></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> $BBSVCNAME on $BBHOSTNAME has recovered." | mail -a "Content-type: text/html;" -s "NOTE:$BBSVCNAME on $BBHOSTNAME recovered" --append=FROM:"Xymon Monitor <<a href="mailto:xymon@domain.com">xymon@domain.com</a>>"
$RCPT</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">fi</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> </span></font></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><font size="2" color="black" face="Calibri"><span style="font-size:11.0pt; color:black">John Tullis</span></font></p>
</div>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> </span></font></p>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><font size="2" face="Calibri"><span style="font-size:11.0pt; font-weight:bold">From:</span></font></b> Root, Paul T [<a href="mailto:Paul.Root@CenturyLink.com">mailto:Paul.Root@CenturyLink.com</a>]
<br>
<b><span style="font-weight:bold">Sent:</span></b> Wednesday, October 11, 2017 12:57 PM<br>
<b><span style="font-weight:bold">To:</span></b> John Tullis <<a href="mailto:john@executech.com">john@executech.com</a>>; KC Kuhns <<a href="mailto:kc.kuhns@executech.com">kc.kuhns@executech.com</a>>;
<a href="mailto:xymon@xymon.com">xymon@xymon.com</a><br>
<b><span style="font-weight:bold">Subject:</span></b> RE: Notification Issues</p>
</div>
</div>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> </span></font></p>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Calibri"><span style="font-size:11.0pt; color:#1F497D">And notifications.log says that it is running /etc/xymon/custom/alert.sh
<a href="mailto:User2@domain.com">User2@domain.com</a>?</span></font></p>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Calibri"><span style="font-size:11.0pt; color:#1F497D"> </span></font></p>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Calibri"><span style="font-size:11.0pt; color:#1F497D">I’d look in /etc/xymon/custom/alert.sh then.</span></font></p>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Calibri"><span style="font-size:11.0pt; color:#1F497D"> </span></font></p>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Calibri"><span style="font-size:11.0pt; color:#1F497D"> </span></font></p>
<div>
<div style="border:none; border-top:solid #B5C4DF 1.0pt; padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><font size="2" face="Tahoma"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; font-weight:bold">From:</span></font></b><font size="2" face="Tahoma"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> John
Tullis [<a href="mailto:john@executech.com">mailto:john@executech.com</a>] <br>
<b><span style="font-weight:bold">Sent:</span></b> Wednesday, October 11, 2017 1:52 PM<br>
<b><span style="font-weight:bold">To:</span></b> Root, Paul T; KC Kuhns; <a href="mailto:xymon@xymon.com">
xymon@xymon.com</a><br>
<b><span style="font-weight:bold">Subject:</span></b> RE: Notification Issues</span></font></p>
</div>
</div>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">I’ve worked with KC on this issue for some time now and still have had no success.
</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">This is the result we’re getting when we test with xymond_alert.</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">$ xymond_alert --test DC.Comcast disk --duration=500
</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">00007222 2017-10-11 11:46:08 Matching host:service:dgroup:page ''DC.Comcast:disk:NONE: User2/Client2' against rule line 1</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">00007222 2017-10-11 11:46:08 Failed 'PAGE=%.*User1/' (pagename not in include list)</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">00007222 2017-10-11 11:46:08 Matching host:service:dgroup:page 'DC.Comcast:disk:NONE:User2/Client2' against rule line 3</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">00007222 2017-10-11 11:46:08 *** Match with 'PAGE=%.*User2/' ***</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">00007222 2017-10-11 11:46:08 Matching host:service:dgroup:page 'DC.Comcast:disk:NONE: User2/Client2' against rule line 4</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">00007222 2017-10-11 11:46:08 *** Match with 'SCRIPT=/etc/xymon/custom/alert.sh
<a href="mailto:user2@domain.com">user2@domain.com</a> COLOR=red,yellow RECOVERED REPEAT=720 DURATION>10' ***</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">00007222 2017-10-11 11:46:08 Script alert with command '/etc/xymon/custom/alert.sh' and recipient
<a href="mailto:user2@domain.com">user2@domain.com</a></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">This is a sample of alerts.cfg:</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">PAGE=%.*User1/</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> SCRIPT=/etc/xymon/alerts/alert.sh
<a href="mailto:user1@domain.com">user1@domain.com</a> COLOR=red,yellow RECOVERED REPEAT=720 DURATION>10</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">PAGE=%.*User2/</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> SCRIPT=/etc/xymon/custom-alerts/alert.sh
<a href="mailto:User2@domain.com">User2@domain.com</a> COLOR=red,yellow RECOVERED REPEAT=720 DURATION>10</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">User2 matches correctly but the email is still going to User1 even though we get a failed message for User1. We’ve tried deleting the User1 folder in the www folder. Restarting
Xymon and the entire server and it doesn’t ever really seem to go away. I can see that the emails were sent in the logs. I also added the matching line number to the alert email using $CFID and the matching line points to line 1 for User1. </span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> </span></font></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><font size="2" color="black" face="Calibri"><span style="font-size:11.0pt; color:black">Any more help would be appreciated.
</span></font></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><font size="2" color="black" face="Calibri"><span style="font-size:11.0pt; color:black">Thanks, John.</span></font></p>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><font size="2" face="Calibri"><span style="font-size:11.0pt; font-weight:bold">From:</span></font></b> Xymon [<a href="mailto:xymon-bounces@xymon.com">mailto:xymon-bounces@xymon.com</a>]
<b><span style="font-weight:bold">On Behalf Of </span></b>Root, Paul T<br>
<b><span style="font-weight:bold">Sent:</span></b> Wednesday, October 11, 2017 10:22 AM<br>
<b><span style="font-weight:bold">To:</span></b> KC Kuhns <<a href="mailto:kc.kuhns@executech.com">kc.kuhns@executech.com</a>>;
<a href="mailto:xymon@xymon.com">xymon@xymon.com</a><br>
<b><span style="font-weight:bold">Subject:</span></b> Re: [Xymon] Notification Issues</p>
</div>
</div>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> </span></font></p>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Calibri"><span style="font-size:11.0pt; color:#1F497D">You can use xymond_alert to test the alert system to see where it is sending.</span></font></p>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Calibri"><span style="font-size:11.0pt; color:#1F497D"> </span></font></p>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Calibri"><span style="font-size:11.0pt; color:#1F497D">xymond_alert --test DC.Comcast procs --duration=500 |grep -v Failed</span></font></p>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Calibri"><span style="font-size:11.0pt; color:#1F497D"> </span></font></p>
<div>
<div style="border:none; border-top:solid #B5C4DF 1.0pt; padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><font size="2" face="Tahoma"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; font-weight:bold">From:</span></font></b><font size="2" face="Tahoma"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> Xymon
[<a href="mailto:xymon-bounces@xymon.com">mailto:xymon-bounces@xymon.com</a>] <b>
<span style="font-weight:bold">On Behalf Of </span></b>KC Kuhns<br>
<b><span style="font-weight:bold">Sent:</span></b> Wednesday, October 11, 2017 9:27 AM<br>
<b><span style="font-weight:bold">To:</span></b> <a href="mailto:xymon@xymon.com">
xymon@xymon.com</a><br>
<b><span style="font-weight:bold">Subject:</span></b> [Xymon] Notification Issues</span></font></p>
</div>
</div>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">Good morning,</span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">We’re using Xymon 4.3.25 and are running into a strange issue. We use Armor to monitor servers and various things at all of our clients. Our host file is setup something like
this:</span></font></p>
<div style="border:none; border-bottom:solid windowtext 1.0pt; padding:0in 0in 1.0pt 0in">
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> </span></font></p>
</div>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"> </span></font></p>
<p class="MsoNormal"><b><i><font size="2" face="Calibri"><span style="font-size:10.0pt; font-weight:bold; font-style:italic">Page User1 User One</span></font></i></b></p>
<p class="MsoNormal"><b><i><font size="2" face="Calibri"><span style="font-size:10.0pt; font-weight:bold; font-style:italic">Subpage Client1 Client One</span></font></i></b></p>
<p class="MsoNormal"><b><i><font size="2" face="Calibri"><span style="font-size:10.0pt; font-weight:bold; font-style:italic">8.8.8.8 DC.Google # NOCONN</span></font></i></b></p>
<p class="MsoNormal"><b><i><font size="2" face="Calibri"><span style="font-size:10.0pt; font-weight:bold; font-style:italic"> </span></font></i></b></p>
<p class="MsoNormal"><b><i><font size="2" face="Calibri"><span style="font-size:10.0pt; font-weight:bold; font-style:italic">Page User2 User Two</span></font></i></b></p>
<p class="MsoNormal"><b><i><font size="2" face="Calibri"><span style="font-size:10.0pt; font-weight:bold; font-style:italic">Subpage Client2 Client Two</span></font></i></b></p>
<p class="MsoNormal"><b><i><font size="2" face="Calibri"><span style="font-size:10.0pt; font-weight:bold; font-style:italic">75.75.75.75 DC.Comcast # NOCONN</span></font></i></b></p>
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<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">Each technician that we have has a page, and each client has its own subpage under the related technician. We often move clients around to different technicians so in the above
example, we may decide to move Client2 to User1. When we do that, it seems that User2 still receives email alerts for DC.Comcast even though it has been moved under User1. When looking at the info tab for DC2, it would show only User1 and nothing tied to User2.
There’s also nothing relating to that client in the alerts file.</span></font></p>
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<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">Is there some type of cache that we need to clear when we move clients around to different technicians to prevent this? Appreciate the help.</span></font></p>
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