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<p class="MsoNormal"><font size="2" color="#1f497d" face="Calibri"><span style="font-size:11.0pt;color:#1F497D">You can use xymond_alert to test the alert system to see where it is sending.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Calibri"><span style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Calibri"><span style="font-size:11.0pt;color:#1F497D">xymond_alert --test DC.Comcast procs --duration=500 |grep -v Failed<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Calibri"><span style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></font></p>
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<p class="MsoNormal"><b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";font-weight:bold">From:</span></font></b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Xymon
[mailto:xymon-bounces@xymon.com] <b><span style="font-weight:bold">On Behalf Of </span>
</b>KC Kuhns<br>
<b><span style="font-weight:bold">Sent:</span></b> Wednesday, October 11, 2017 9:27 AM<br>
<b><span style="font-weight:bold">To:</span></b> xymon@xymon.com<br>
<b><span style="font-weight:bold">Subject:</span></b> [Xymon] Notification Issues<o:p></o:p></span></font></p>
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<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">Good morning,<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">We’re using Xymon 4.3.25 and are running into a strange issue. We use Armor to monitor servers and various things at all of our clients. Our host file is setup something like
this:<o:p></o:p></span></font></p>
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<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"><o:p> </o:p></span></font></p>
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<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><b><i><font size="2" face="Calibri"><span style="font-size:10.0pt;font-weight:bold;font-style:italic">Page User1 User One<o:p></o:p></span></font></i></b></p>
<p class="MsoNormal"><b><i><font size="2" face="Calibri"><span style="font-size:10.0pt;font-weight:bold;font-style:italic">Subpage Client1 Client One<o:p></o:p></span></font></i></b></p>
<p class="MsoNormal"><b><i><font size="2" face="Calibri"><span style="font-size:10.0pt;font-weight:bold;font-style:italic">8.8.8.8 DC.Google # NOCONN<o:p></o:p></span></font></i></b></p>
<p class="MsoNormal"><b><i><font size="2" face="Calibri"><span style="font-size:10.0pt;font-weight:bold;font-style:italic"><o:p> </o:p></span></font></i></b></p>
<p class="MsoNormal"><b><i><font size="2" face="Calibri"><span style="font-size:10.0pt;font-weight:bold;font-style:italic">Page User2 User Two<o:p></o:p></span></font></i></b></p>
<p class="MsoNormal"><b><i><font size="2" face="Calibri"><span style="font-size:10.0pt;font-weight:bold;font-style:italic">Subpage Client2 Client Two<o:p></o:p></span></font></i></b></p>
<p class="MsoNormal"><b><i><font size="2" face="Calibri"><span style="font-size:10.0pt;font-weight:bold;font-style:italic">75.75.75.75 DC.Comcast # NOCONN<o:p></o:p></span></font></i></b></p>
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<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"><o:p> </o:p></span></font></p>
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<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">Each technician that we have has a page, and each client has its own subpage under the related technician. We often move clients around to different technicians so in the above
example, we may decide to move Client2 to User1. When we do that, it seems that User2 still receives email alerts for DC.Comcast even though it has been moved under User1. When looking at the info tab for DC2, it would show only User1 and nothing tied to User2.
There’s also nothing relating to that client in the alerts file.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">Is there some type of cache that we need to clear when we move clients around to different technicians to prevent this? Appreciate the help.<o:p></o:p></span></font></p>
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