<div dir="ltr">In my case, the user is "apache". I added it to the groups "xymon" and "root" that own the Xymon's folders, but this didn't change anything.</div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr">François Bauduin</div></div></div>
<br><div class="gmail_quote">2016-07-06 7:59 GMT+02:00 Phil Crooker <span dir="ltr"><<a href="mailto:Phil.Crooker@orix.com.au" target="_blank">Phil.Crooker@orix.com.au</a>></span>:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr" style="font-size:12pt;color:#000000;background-color:#ffffff;font-family:Calibri,Arial,Helvetica,sans-serif">
<p>This sounds familiar. I think this may involve the web server process owner having access to the xymon files. I'm assuming you are using apache, run:<br>
</p>
<p><br>
</p>
<p> ps -elf | grep apache<br>
</p>
<p><br>
</p>
<p>This will show you something like:<br>
</p>
<p><br>
</p>
5 S wwwrun 23599 23582 0 80 0 - 21785 inet_c 15:17 ? 00:00:00 /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf -D SYSTEMD -DFOREGROUND -k start
<p><br>
</p>
<p>In this case the user/owner is "wwwrun". From memory, redhat/centos uses "www". Once you know who is running your web server, you can then check the ownership of the xymon data files to see whether the above user has access. The web server "owner" needs
to be able to access these files and the xymon cgi scripts.<br>
</p>
<p><br>
</p>
<p>hope that helps.<br>
</p>
<p><br>
</p>
<p>cheers, Phil<br>
</p>
<div style="color:rgb(33,33,33)">
<hr style="display:inline-block;width:98%">
<div dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Xymon <<a href="mailto:xymon-bounces@xymon.com" target="_blank">xymon-bounces@xymon.com</a>> on behalf of Bauduin, François <<a href="mailto:francois.bauduin@solvay.com" target="_blank">francois.bauduin@solvay.com</a>><br>
<b>Sent:</b> Tuesday, 5 July 2016 9:50 PM<br>
<b>To:</b> Clark Tony<br>
<b>Cc:</b> <a href="mailto:xymon@xymon.com" target="_blank">xymon@xymon.com</a><br>
<b>Subject:</b> Re: [Xymon] Fwd: Error : Cannot load host configuration</font>
<div> </div>
</div><div><div class="h5">
<div>
<div dir="ltr">I don't fully understand what you mean. How do I check that the username running the Xymon server is allowed to "log into the client" ? (and if it can't, how am I suppose to allow it ?)<br>
<br>
<div>Concerning the Xymon server icons, I may have not be clear enough:</div>
<div>For now, the only monitored system is the Xymon server itself (the client is launched on the same machine as the server). Thus the only icons I have are the ones that corresponds to the server itself.</div>
<div>However I just remarked that some of them are working or having a different problem. Below is a quick overview:</div>
<div>- bbd, conn, cpu, disk, files, http, inode, memory, msgs, ports, procs, trends, xymond, xymonnet, xymongen are returning the "cannot load host configuration" error;</div>
<div>- clientlog is returning another error : "status not available: Req=clientlog localhost.localdomain, result=5". In the httpd error log file, the same lines appear;</div>
<div>- info seems to work. The row "alerting" however says "alert configuration unavailable but I suppose this is a different problem.</div>
<div><br>
</div>
<div>Thanks for your help !</div>
<div><br>
</div>
</div>
<div class="gmail_extra"><br clear="all">
<div>
<div>
<div dir="ltr">François Bauduin</div>
</div>
</div>
<br>
<div class="gmail_quote">2016-07-05 12:22 GMT+02:00 Clark Tony <span dir="ltr"><<a href="mailto:Tony.Clark@uk.mizuho-sc.com" target="_blank">Tony.Clark@uk.mizuho-sc.com</a>></span>:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-GB">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Almost looks like a simple user validation proble.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Check the username running the Xymon server is allowed/able to actually log into the client.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Is are the Xymon server icons behaving the same way?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">T
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Xymon [mailto:<a href="mailto:xymon-bounces@xymon.com" target="_blank">xymon-bounces@xymon.com</a>]
<b>On Behalf Of </b>Bauduin, François<br>
<b>Sent:</b> 05 July 2016 11:13<br>
<b>To:</b> <a href="mailto:xymon@xymon.com" target="_blank">xymon@xymon.com</a><br>
<b>Subject:</b> [Xymon] Fwd: Error : Cannot load host configuration<u></u><u></u></span></p>
<div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<div>
<p class="MsoNormal">Indeed, 'ipaddress' corresponds to the server's IP address and 'clientipaddress' is the IP address of the computer I use (the server is on a Linux computer but I use a Windows one to work).<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#888888"><br clear="all">
<span><u></u><u></u></span></span></p>
<div>
<div>
<div>
<p class="MsoNormal"><span style="color:#888888">François Bauduin</span><u></u><u></u></p>
</div>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">2016-07-05 12:08 GMT+02:00 Clark Tony <<a href="mailto:Tony.Clark@uk.mizuho-sc.com" target="_blank">Tony.Clark@uk.mizuho-sc.com</a>>:<u></u><u></u></p>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Have you substituted your IP addresses in the logs with “ipaddress”?</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">T</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Xymon [mailto:<a href="mailto:xymon-bounces@xymon.com" target="_blank">xymon-bounces@xymon.com</a>]
<b>On Behalf Of </b>Bauduin, François<br>
<b>Sent:</b> 05 July 2016 10:49<br>
<b>To:</b> <a href="mailto:xymon@xymon.com" target="_blank">xymon@xymon.com</a><br>
<b>Subject:</b> [Xymon] Error : Cannot load host configuration</span><u></u><u></u></p>
<div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">Hello,<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">I've recently installed Xymon (version 4.3.27 on CentOS 7) and the
<a href="http://ipaddress/xymon/" target="_blank">http://ipaddress/xymon/</a> page is working properly.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">However, when I click on any of the icons, I get a "Cannot load host configuration" error. One minute later, the page is redirected to another one :
<a href="http://ipaddress/xymon-cgi/30" target="_blank">http://ipaddress/xymon-cgi/30</a>. There I get an error 404.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">I also have errors in httpd logs file :<u></u><u></u></p>
</div>
<div>
<div>
<p class="MsoNormal">[Tue Jul 05 11:41:21.093320 2016] [cgi:error] [pid 14424] [client clientipaddress:51948] AH01215: 2016-07-05 11:41:21.092553 Whoops ! Failed to send message (Connection failed), referer:
<a href="http://ipaddress/xymon/" target="_blank">http://ipaddress/xymon/</a><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">[Tue Jul 05 11:41:21.093545 2016] [cgi:error] [pid 14424] [client clientipaddress:51948] AH01215: 2016-07-05 11:41:21.092879 -> connect to Xymon daemon@ipaddress:1984 failed (Permission denied), referer:
<a href="http://ipaddress/xymon/" target="_blank">http://ipaddress/xymon/</a><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">[Tue Jul 05 11:41:21.093598 2016] [cgi:error] [pid 14424] [client clientipaddress:51948] AH01215: 2016-07-05 11:41:21.092894 -> Recipient 'ipaddress', timeout 15, referer:
<a href="http://ipaddress/xymon/" target="_blank">http://ipaddress/xymon/</a><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">[Tue Jul 05 11:41:21.093656 2016] [cgi:error] [pid 14424] [client clientipaddress:51948] AH01215: 2016-07-05 11:41:21.092904 -> 1st line: 'hostinfo clone=localhost.localdomain', referer:
<a href="http://ipaddress/xymon/" target="_blank">http://ipaddress/xymon/</a><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">[Tue Jul 05 11:41:21.093724 2016] [cgi:error] [pid 14424] [client clientipaddress:51948] AH01215: 2016-07-05 11:41:21.092914 Cannot load hostinfo, referer:
<a href="http://ipaddress/xymon/" target="_blank">http://ipaddress/xymon/</a><u></u><u></u></p>
</div>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">For the error 404, I get this line :<u></u><u></u></p>
</div>
<div>
<div>
<p class="MsoNormal">[Tue Jul 05 11:42:21.142388 2016] [cgi:error] [pid 14460] [client clientipaddress:51949] script not found or unable to stat: /home/xymon/cgi-bin/30, referer:
<a href="http://ipaddress/xymon-cgi/svcstatus.sh?HOST=localhost.localdomain&SERVICE=bbd" target="_blank">
http://ipaddress/xymon-cgi/svcstatus.sh?HOST=localhost.localdomain&SERVICE=bbd</a><u></u><u></u></p>
</div>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Thank you,<u></u><u></u></p>
</div>
<p class="MsoNormal"><br clear="all">
<u></u><u></u></p>
<div>
<div>
<div>
<p class="MsoNormal">François Bauduin<u></u><u></u></p>
</div>
</div>
</div>
</div>
</div>
</div>
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