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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Almost looks like a simple user validation proble.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Check the username running the Xymon server is allowed/able to actually log into the client.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Is are the Xymon server icons behaving the same way?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">T
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Xymon [mailto:xymon-bounces@xymon.com]
<b>On Behalf Of </b>Bauduin, François<br>
<b>Sent:</b> 05 July 2016 11:13<br>
<b>To:</b> xymon@xymon.com<br>
<b>Subject:</b> [Xymon] Fwd: Error : Cannot load host configuration<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Indeed, 'ipaddress' corresponds to the server's IP address and 'clientipaddress' is the IP address of the computer I use (the server is on a Linux computer but I use a Windows one to work).<o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#888888"><br clear="all">
<span class="hoenzb"><o:p></o:p></span></span></p>
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<p class="MsoNormal"><span style="color:#888888">François Bauduin</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">2016-07-05 12:08 GMT+02:00 Clark Tony <<a href="mailto:Tony.Clark@uk.mizuho-sc.com" target="_blank">Tony.Clark@uk.mizuho-sc.com</a>>:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Have you substituted your IP addresses in the logs with “ipaddress”?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">T</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Xymon
[mailto:<a href="mailto:xymon-bounces@xymon.com" target="_blank">xymon-bounces@xymon.com</a>]
<b>On Behalf Of </b>Bauduin, François<br>
<b>Sent:</b> 05 July 2016 10:49<br>
<b>To:</b> <a href="mailto:xymon@xymon.com" target="_blank">xymon@xymon.com</a><br>
<b>Subject:</b> [Xymon] Error : Cannot load host configuration</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hello,<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I've recently installed Xymon (version 4.3.27 on CentOS 7) and the
<a href="http://ipaddress/xymon/" target="_blank">http://ipaddress/xymon/</a> page is working properly.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">However, when I click on any of the icons, I get a "Cannot load host configuration" error. One minute later, the page is redirected to another one :
<a href="http://ipaddress/xymon-cgi/30" target="_blank">http://ipaddress/xymon-cgi/30</a>. There I get an error 404.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I also have errors in httpd logs file :<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">[Tue Jul 05 11:41:21.093320 2016] [cgi:error] [pid 14424] [client clientipaddress:51948] AH01215: 2016-07-05 11:41:21.092553 Whoops ! Failed to send message (Connection failed),
referer: <a href="http://ipaddress/xymon/" target="_blank">http://ipaddress/xymon/</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">[Tue Jul 05 11:41:21.093545 2016] [cgi:error] [pid 14424] [client clientipaddress:51948] AH01215: 2016-07-05 11:41:21.092879 -> connect to Xymon daemon@ipaddress:1984 failed (Permission
denied), referer: <a href="http://ipaddress/xymon/" target="_blank">http://ipaddress/xymon/</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">[Tue Jul 05 11:41:21.093598 2016] [cgi:error] [pid 14424] [client clientipaddress:51948] AH01215: 2016-07-05 11:41:21.092894 -> Recipient 'ipaddress', timeout 15, referer:
<a href="http://ipaddress/xymon/" target="_blank">http://ipaddress/xymon/</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">[Tue Jul 05 11:41:21.093656 2016] [cgi:error] [pid 14424] [client clientipaddress:51948] AH01215: 2016-07-05 11:41:21.092904 -> 1st line: 'hostinfo clone=localhost.localdomain',
referer: <a href="http://ipaddress/xymon/" target="_blank">http://ipaddress/xymon/</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">[Tue Jul 05 11:41:21.093724 2016] [cgi:error] [pid 14424] [client clientipaddress:51948] AH01215: 2016-07-05 11:41:21.092914 Cannot load hostinfo, referer:
<a href="http://ipaddress/xymon/" target="_blank">http://ipaddress/xymon/</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">For the error 404, I get this line :<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">[Tue Jul 05 11:42:21.142388 2016] [cgi:error] [pid 14460] [client clientipaddress:51949] script not found or unable to stat: /home/xymon/cgi-bin/30, referer:
<a href="http://ipaddress/xymon-cgi/svcstatus.sh?HOST=localhost.localdomain&SERVICE=bbd" target="_blank">
http://ipaddress/xymon-cgi/svcstatus.sh?HOST=localhost.localdomain&SERVICE=bbd</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thank you,<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><br clear="all">
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">François Bauduin<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><br>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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