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<p class="MsoNormal"><span style="color:#1F497D">David Baldwin gave me a hand with some troubleshooting and it is an issue with outlook 2010 not displaying it correctly, it does work in thunderbird. So the script does indeed work and it’s an issue with the
email client.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">For now I will just have to live without that colour down the side which isn’t a huge problem. The actual icons for red/yellow/green appear fine so I will just incorporate them into my custom tests so I still
have something easily visible to indicate the alert status when viewed in outlook.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Regards, <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#000097">Brandon
</span></b><span style="color:#1F497D;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:EN-AU">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:EN-AU"> Becker
Christian [mailto:christian.becker@rhein-zeitung.net] <br>
<b>Sent:</b> Wednesday, 17 December 2014 6:59 PM<br>
<b>To:</b> Brandon Dale; xymon@xymon.com<br>
<b>Subject:</b> AW: html_mail.pl colour<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Brandon,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">i think i can remember someone saying that this could be depending on the eMail client your are using.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">We had exactly the same with our Outlook environment: eMails coming from our Xymon system generated by html_mail.pl had a black background instead of a red one.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Adjusting the security settings (like embedded images…) of Outlook did not change anything. Might have to do with the way Outlook is rendering eMail content.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">When we did the test to another eMail address which was configured in Thunderbird eMail client, everything was fine.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">I’m not sure if this matches to your problem, but it could be worth a try to test with another recipient using another eMail client.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Christian<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:DE">Christian Becker</span></b><span lang="EN-US" style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:DE"><br>
IT-Services<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:DE"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:DE"><a href="mailto:Christian.Becker@rhein-zeitung.net"><span style="color:#0563C1">Christian.Becker@rhein-zeitung.net</span></a></span><u><span lang="EN-US" style="color:#0563C1;mso-fareast-language:DE"><o:p></o:p></span></u></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:DE">_________________________________</span><span lang="EN-US" style="color:#1F497D;mso-fareast-language:DE"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:10.0pt"><span lang="DE" style="font-size:7.0pt;font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:DE">Mittelrhein-Verlag GmbH<br>
August-Horch-Straße 28<br>
D-56070 Koblenz</span><span lang="DE" style="color:#1F497D;mso-fareast-language:DE"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:2.0pt;line-height:10.0pt"><span lang="DE" style="font-size:7.0pt;font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:DE">Verleger und Geschäftsführer: Walterpeter Twer<br>
Reg.-Gericht Koblenz HRB 121<br>
Finanzamt Koblenz Str.Nr. 22 65 10 285 2</span><span lang="DE" style="color:#1F497D;mso-fareast-language:DE"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:4.0pt"><span lang="DE" style="font-size:7.0pt;font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:DE"><a href="http://www.rhein-zeitung.de/">www.rhein-zeitung.de</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="DE" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="DE" style="mso-fareast-language:DE">Von:</span></b><span lang="DE" style="mso-fareast-language:DE"> Xymon [<a href="mailto:xymon-bounces@xymon.com">mailto:xymon-bounces@xymon.com</a>]
<b>Im Auftrag von </b>Brandon Dale<br>
<b>Gesendet:</b> Mittwoch, 17. Dezember 2014 00:43<br>
<b>An:</b> <a href="mailto:xymon@xymon.com">xymon@xymon.com</a><br>
<b>Betreff:</b> [Xymon] html_mail.pl colour<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="DE"><o:p> </o:p></span></p>
<p class="MsoNormal">I am trying to setup HTML email alerts, I found this script on xymonton which appears to be exactly what I need
<a href="https://wiki.xymonton.org/doku.php/alerts:html_mail">https://wiki.xymonton.org/doku.php/alerts:html_mail</a> I followed the instructions and added it to my alerts.cfg.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">It successfully sends HTML emails, however it doesn’t seem to contain a colour to match the alert which I think it should? I assumed I would get a line down the left side similar to what you see on the xymon webpages.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This is what I get emailed:<o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-AU"><img border="0" width="897" height="413" id="Picture_x0020_3" src="cid:image001.png@01D01AB6.AAEF3D80"></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If I look at the HTML source for the email I think based on this I can assume the scripts logic is successfully matching the alert colour to the correct .gif it needs:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="background:yellow;mso-highlight:yellow"><body background="<a href="cid:bkg-red.gif">cid:bkg-red.gif</a>"></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I checked on the xymon server and these files appear to exist where they need to:<o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">usr/lib/xymon/server/www/gifs# ls<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">arrow.gif bkg-red.gif clear.gif favicon-purple.ico green-recent.gif red-ack.gif xymonbody.css<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">bkg-blue.gif bkg-yellow.gif clear-recent.gif favicon-red.ico purple-ack.gif red.gif yellow-ack.gif<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">bkg-clear.gif blue-ack.gif favicon-blue.ico favicon-unknown.ico purple.gif red-recent.gif yellow.gif<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">bkg-green.gif blue.gif favicon-clear.ico favicon-yellow.ico purple-recent.gif unknown.gif yellow-recent.gif<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">bkg-purple.gif blue-recent.gif favicon-green.ico green.gif README unknown-recent.gif zoom.gif<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Am I doing something obivously wrong? And how do I go about troubleshooting this<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Note: <o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt"><span style="color:black">-</span><span style="font-size:7.0pt;font-family:"Times New Roman","serif";color:black">
</span><span style="color:black">This example is from a custom test, but I don’t think that could be the cause of the problem as the script is determing the colour of the alert as expected.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt"><span style="color:black">-</span><span style="font-size:7.0pt;font-family:"Times New Roman","serif";color:black">
</span><span style="color:black">Xymon 4.3.17 running on Debian 6<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#000097">Brandon
</span></b><span style="mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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