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<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Hi<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Issue resolved. MX record was pointing to a server that was taken off the domain.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">I renamed the MX record and the mail alerts came through.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">That’s a lot for assistance.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Root, Paul T [mailto:Paul.Root@CenturyLink.com]
<br>
<b>Sent:</b> 09 July 2014 04:03 PM<br>
<b>To:</b> 'Galen Johnson'; Nikesh Maharaj; 'Xymon@xymon.com'<br>
<b>Subject:</b> RE: alerts<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">First look in the notifications.log (/var/log/xymon) to see that it tried to send something.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Xymon [<a href="mailto:xymon-bounces@xymon.com">mailto:xymon-bounces@xymon.com</a>]
<b>On Behalf Of </b>Galen Johnson<br>
<b>Sent:</b> Wednesday, July 09, 2014 9:01 AM<br>
<b>To:</b> Nikesh Maharaj; <a href="mailto:Xymon@xymon.com">Xymon@xymon.com</a><br>
<b>Subject:</b> Re: [Xymon] alerts<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;color:black">Not the alerts.log but the mail.log under /var/log (most likely). Try running the 'mailq' command to see if they are stuck in queue. Can successfully send a mail from the command-line
(use something like mailx)? If the mailq is showing lots of email or your server rejects you, it's likely a mailserver configuration issue.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;color:black">=G=<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="color:black">From:</span></b><span lang="EN-US" style="color:black"> Nikesh Maharaj <<a href="mailto:NMaharaj@tcta.co.za">NMaharaj@tcta.co.za</a>><br>
<b>Sent:</b> Wednesday, July 9, 2014 9:56 AM<br>
<b>To:</b> Galen Johnson; <a href="mailto:Xymon@xymon.com">Xymon@xymon.com</a><br>
<b>Subject:</b> RE: alerts</span><span lang="EN-US" style="font-size:12.0pt;color:#282828">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;color:#282828"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">This was a new install. The alerts.log file is empty /var/log/xymon/alert.log</span><span lang="EN-US" style="color:#282828"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">No spam server in place.</span><span lang="EN-US" style="color:#282828"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><span lang="EN-US" style="color:#282828"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><span lang="EN-US" style="color:#282828"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><span lang="EN-US" style="color:#282828"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="color:#282828">From:</span></b><span lang="EN-US" style="color:#282828"> Galen Johnson [<a href="mailto:Galen.Johnson@sas.com">mailto:Galen.Johnson@sas.com</a>]
<br>
<b>Sent:</b> 09 July 2014 03:49 PM<br>
<b>To:</b> Nikesh Maharaj; <a href="mailto:Xymon@xymon.com">Xymon@xymon.com</a><br>
<b>Subject:</b> RE: alerts<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US" style="color:#282828"> <o:p></o:p></span></p>
<div name="divtagdefaultwrapper" id="divtagdefaultwrapper">
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;color:black">Were they working before? What is in the mail log for the server? Are they stuck in the queue? Do you have a spam server that might be filtering them?
</span><span lang="EN-US" style="color:#282828"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;color:black"> </span><span lang="EN-US" style="color:#282828"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;color:black">=G=</span><span lang="EN-US" style="color:#282828"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;color:black"> </span><span lang="EN-US" style="color:#282828"><o:p></o:p></span></p>
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<hr size="2" width="98%" align="center">
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<p class="MsoNormal"><b><span lang="EN-US" style="color:black">From:</span></b><span lang="EN-US" style="color:black"> Xymon <<a href="mailto:xymon-bounces@xymon.com">xymon-bounces@xymon.com</a>> on behalf of Nikesh Maharaj <<a href="mailto:NMaharaj@tcta.co.za">NMaharaj@tcta.co.za</a>><br>
<b>Sent:</b> Wednesday, July 9, 2014 9:26 AM<br>
<b>To:</b> <a href="mailto:Xymon@xymon.com">Xymon@xymon.com</a><br>
<b>Subject:</b> [Xymon] alerts</span><span lang="EN-US" style="font-size:12.0pt;color:#282828">
</span><span lang="EN-US" style="color:#282828"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;color:#282828"> </span><span lang="EN-US" style="color:#282828"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#282828">Hi, <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#282828"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#282828">Im not receiving emails. This is the configuration in the alerts.cfg file. Please advise.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#282828"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#282828">HOST=* SERVICE=cpu,conn,disk,svcs,http,smtp,dns<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#282828"> MAIL <a href="mailto:techsupport@xxxx.xx.xx">
techsupport@xxxx.xx.xx</a> DURATION>5 REPEAT=60 RECOVERED<o:p></o:p></span></p>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="font-size:12.0pt;color:#282828"> </span><span lang="EN-US" style="color:#282828"><o:p></o:p></span></p>
<p><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#666666">Disclaimer</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#666666">
</span><span lang="EN-US" style="font-family:"Calibri","sans-serif";color:#282828"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:#666666">The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it.
If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.
<br>
<br>
This email has been scanned for viruses and malware, and automatically archived by
<b>Mimecast SA (Pty) Ltd</b>, an innovator in Software as a Service (SaaS) for business.
<b>Mimecast Unified Email Management <span class="style1">™</span> (UEM)</b> offers email continuity, security, archiving and compliance with all current legislation. To find out more,
<a href="http://www.mimecast.co.za/uem" target="_blank">contact Mimecast</a>. </span>
<span lang="EN-US" style="font-family:"Calibri","sans-serif";color:#282828"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="font-size:12.0pt;color:#282828"><o:p> </o:p></span></p>
<p><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#666666">Disclaimer</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#666666">
<o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:#666666">The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it.
If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.
<br>
<br>
This email has been scanned for viruses and malware, and automatically archived by
<b>Mimecast SA (Pty) Ltd</b>, an innovator in Software as a Service (SaaS) for business.
<b>Mimecast Unified Email Management <span class="style1">™</span> (UEM)</b> offers email continuity, security, archiving and compliance with all current legislation. To find out more,
<a href="http://www.mimecast.co.za/uem" target="_blank">contact Mimecast</a>. <o:p>
</o:p></span></p>
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<br><br>
<p style="font-family: Verdana; font-size:10pt; color:#666666;" align="justify">
<b>Disclaimer</b>
</p>
<p style="font-family: Verdana; font-size:8pt; color:#666666;" align="justify">
The information contained in this communication from the sender is confidential. It is intended
solely for use by the recipient and others authorized to receive it. If you are not the recipient,
you are hereby notified that any disclosure, copying, distribution or taking action in relation of
the contents of this information is strictly prohibited and may be unlawful.
<br><br>
This email has been scanned for viruses and malware, and automatically archived by <b>Mimecast SA
(Pty) Ltd</b>, an innovator in Software as a Service (SaaS) for business. <b>Mimecast Unified Email
Management <span class="style1">™</span> (UEM)</b> offers email continuity, security, archiving and
compliance with all current legislation. To find out more, <a href="http://www.mimecast.co.za/uem" target=_blank>contact Mimecast</a>.
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