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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">I’ve done further testing on the Windows service reporting issue now and found that the format of analysis.cfg entries don’t seem to matter,
they can be status= startup= or startup= status= or just status= and in all cases I get the color change but not the message change.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">However, if I restart the server when the state has changed then the next client data send changes the messages, however if I then change
the state of the services the message doesn’t change with the color again until I restart the server. I tested this on 2 different servers (1 running BBWin and 1 running XymonPSClient) and the results are below.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">State was stopped, Analysis.cfg is,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"> SVC AdobeARMservice startup=automatic status=started<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"> SVC CentennialClientAgent status=started<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"> SVC CentennialIPTransferAgent status=started startup=automatic<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">Services started and this is seen<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">green AdobeARMservice is stopped/automatic - want started/automatic<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">green CentennialClientAgent is stopped/automatic - want started/automatic<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">green CentennialIPTransferAgent is stopped/automatic - want started/automatic<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">State was started, Analysis.cfg is this,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"> SVC Connect_Direct_v4.6.00 startup=automatic status=started<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"> SVC Spooler startup=automatic status=started<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"> SVC RemoteRegistry startup=automatic status=started<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">Services stopped and this is seen,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">red Connect_Direct_v4.6.00 is started/automatic - want started/automatic<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">red Spooler is started/automatic - want started/automatic<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">red RemoteRegistry is started/automatic - want started/automatic<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">Restart server and the following are displayed for the 2 sets<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">green AdobeARMservice is started/automatic - want started/automatic<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">green CentennialClientAgent is started/automatic - want started/Any<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">green CentennialIPTransferAgent is started/automatic - want started/automatic<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">red Connect_Direct_v4.6.00 is stopped/automatic - want started/automatic<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">red Spooler is stopped/automatic - want started/automatic<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">red RemoteRegistry is stopped/automatic - want started/automatic<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">Restart bottom 3 services and I get,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">green Connect_Direct_v4.6.00 is stopped/automatic - want started/automatic<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">green Spooler is stopped/automatic - want started/automatic<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">green RemoteRegistry is stopped/automatic - want started/automatic<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">Restart server and next time client data is received I get<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">green Connect_Direct_v4.6.00 is started/automatic - want started/automatic<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">green Spooler is started/automatic - want started/automatic<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">green RemoteRegistry is started/automatic - want started/automatic<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">both hosts just have the ip address, host name and “# CLASS:win32” in hosts.cfg<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Xymon [mailto:xymon-bounces@xymon.com]
<b>On Behalf Of </b>Neil Simmonds<br>
<b>Sent:</b> 05 February 2014 14:47<br>
<b>To:</b> xymon@xymon.com<br>
<b>Subject:</b> Re: [Xymon] Bug in handling of Windows services<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">I’ve been doing some further testing on this and as far as I can tell, I was wrong about this being a bug in Xymon, it is just very particular
about the analysis.cfg file (and the bug is actually in the documentation).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">If I can’t narrow the problem down any further Henrik, I’ll send the data across to you. At the moment I’m thinking it’s the order of
the values status= and started=. The documentation says status= first and then optionally started= however initial testing leads me to believe it’s the other way round.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">However I’m seeing some funnies when testing so I’m going to plot out a testing strategy and then run a full set of tests. Once I’ve done
that I will post the conclusions to the board <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US">Neil.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Xymon [<a href="mailto:xymon-bounces@xymon.com">mailto:xymon-bounces@xymon.com</a>]
<b>On Behalf Of </b><a href="mailto:henrik@hswn.dk">henrik@hswn.dk</a><br>
<b>Sent:</b> 05 February 2014 11:55<br>
<b>To:</b> <a href="mailto:xymon@xymon.com">xymon@xymon.com</a><br>
<b>Subject:</b> Re: [Xymon] Bug in handling of Windows services<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p>Den 2014-02-05 12:51, Neil Simmonds skrev:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">I believe there is a bug in the way Xymon handles Windows service data. I’ve always used BBWin agents and had the
issue when a Service is in a stopped state that Xymon actually reports,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Service is started/automatic - want started/automatic</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">This is with the analysis.cfg line of
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">SVC Service status=started startup=automatic</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">I’m currently testing the WinPSClient and have found that I also get the same erroneous message with that. This suggests
to me the Xymon is icorrectly handling the data from the client.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Can you send me a copy of the client data from such a case? And the configuration data (analysis.cfg, hosts.cfg entry)
please.</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Regards,<br>
Henrik<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt">Name & Registered Office:
EXPRESS GIFTS LIMITED, 2 GREGORY ST, HYDE, CHESHIRE, ENGLAND, SK14 4TH, Company
No. 00718151.</span></p>
<p class="MsoNormal" style="border:none;mso-border-bottom-alt:solid windowtext 1.5pt;
padding:0cm;mso-padding-alt:0cm 0cm 1.0pt 0cm"><span style="font-size:9.0pt">Express
Gifts Limited is authorised and regulated by the Financial Conduct Authority</span></p>
<hr />
<p class="MsoNormal"><span style="font-size:9.0pt">NOTE: This email and any
information contained within or attached in a separate file is confidential and
intended solely for the Individual to whom it is addressed. The information or
data included is solely for the purpose indicated or previously agreed. Any
information or data included with this e-mail remains the property of Findel
PLC and the recipient will refrain from utilising the information for any
purpose other than that indicated and upon request will destroy the information
and remove it from their records. Any views or opinions presented are solely
those of the author and do not necessarily represent those of Findel PLC. If
you are not the intended recipient, be advised that you have received this
email in error and that any use, dissemination, forwarding, printing, or
copying of this email is strictly prohibited. No warranties or assurances are
made in relation to the safety and content of this e-mail and any attachments.
No liability is accepted for any consequences arising from it. Findel Plc
reserves the right to monitor all e-mail communications through its internal
and external networks. If you have received this email in error please notify
our IT helpdesk on +44(0) 1254 303030</span></p>
<p class="MsoNormal"><span style="font-size:9.0pt"> </span></p>
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