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<p class="MsoNormal"><span style="color:#1F497D">Thanks for the response Carl.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Wingdings;color:#1F497D"><span style="mso-list:Ignore">Ø<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">I believe the “IGNORE” is the problem – IGNORE has an explicit “STOP” (which is why your –dump-config shows a STOP at the end of each line).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">The IGNORE lines are there to stop any alerts on the
</span>procs and ports columns. These IGNORE entries are fine because <a href="mailto:support@colt.fibble.net">
support@colt.fibble.net</a> still gets their emails, only <a href="mailto:24x7@colt.fibble.net">
24x7@colt.fibble.net</a> doesn’t.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">|\/|artin<span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:xymon-bounces@xymon.com">xymon-bounces@xymon.com</a> [<a href="mailto:xymon-bounces@xymon.com">mailto:xymon-bounces@xymon.com</a>]
<b>On Behalf Of </b>Ward, Martin<br>
<b>Sent:</b> 04 January 2013 09:35<br>
<b>To:</b> <a href="mailto:xymon@xymon.com">xymon@xymon.com</a><br>
<b>Subject:</b> [Xymon] Emails not being sent<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">My Xymon server is set up so that I have a number of pages for the support teams to monitor (the usual Xymon pages) but I also have a subset of pages that have a cut-down list of servers and monitor items that I want the 24x7 team to look
at and be alerted on.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I did this by simply duplicating the main pages, changing the IP address to 0.0.0.0 and removing any items I didn’t want alerted on (group-execpt is my friend here!).<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I also configured the alerts.cfg so that the support teams would get emails if things go wrong on their pages and the 24x7 team get alerts if things go wrong on theirs, obviously… one entry looks like this:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Alerts.cfg:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">PAGE=SYS<o:p></o:p></p>
<p class="MsoNormal"> IGNORE HOST=%sys[12].lon.oss.colt.net SERVICE=procs,ports # These are reported by the sys-jb process<o:p></o:p></p>
<p class="MsoNormal"> SCRIPT /opt/xymon/server/ext/html_mail.pl <a href="mailto:support@colt.flibble.net">
support@colt.flibble.net</a> DURATION>10m repeat=1d COLOR=yellow,red<o:p></o:p></p>
<p class="MsoNormal">PAGE=IN-SYS<o:p></o:p></p>
<p class="MsoNormal"> IGNORE HOST=%sys[12].lon.oss.colt.net SERVICE=procs,ports # These are reported by the sys-jb process<o:p></o:p></p>
<p class="MsoNormal"> SCRIPT /opt/xymon/server/ext/html_mail.pl <a href="mailto:24x7@colt.flibble.net">
24x7@colt.flibble.net</a> DURATION>1h repeat=8h COLOR=red RECOVERED<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The theory here is that if the disk column goes yellow then only
<a href="mailto:support@colt.flibble.net">support@colt.flibble.net</a> gets and email whereas is the disk column goes red then both
<a href="mailto:support@colt.flibble.net">support@colt.flibble.net</a> and <a href="mailto:24x7@colt.flibble.net">
24x7@colt.flibble.net</a> get an email.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Sadly only <a href="mailto:support@colt.flibble.net">support@colt.flibble.net</a> gets an email in both cases. Support does always get an email so I know that the actual tests work, I just cannot get the system to send out the second email!
I’ve gone through every log file and large amounts of debug output to no avail. The output of xymond_alert –dump-config looks fine:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> 173 PAGE=SYS<o:p></o:p></p>
<p class="MsoNormal"> IGNORE REPEAT=30 HOST=%sys[12].lon.oss.colt.net SERVICE=procs,ports STOP<o:p></o:p></p>
<p class="MsoNormal"> SCRIPT /opt/xymon/server/ext/html_mail.pl <a href="mailto:support@colt.flibble.net">
support@colt.flibble.net</a> FORMAT=SCRIPT REPEAT=1440 COLOR=yellow,red DURATION>10<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> 176 PAGE=IN-SYS<o:p></o:p></p>
<p class="MsoNormal"> IGNORE REPEAT=30 HOST=%sys[12].lon.oss.colt.net SERVICE=procs,ports STOP<o:p></o:p></p>
<p class="MsoNormal"> SCRIPT /opt/xymon/server/ext/html_mail.pl <a href="mailto:24x7@colt.flibble.net">
24x7@colt.flibble.net</a> FORMAT=SCRIPT REPEAT=480 COLOR=red DURATION>60 RECOVERED<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Suggestions are always appreciated,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">|\/|<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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