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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi all,<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We are monitoring various Windows services using BBWin 0.12
in central mode reporting to a Xymon 4.3.4 server.<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>In the analysis.cfg file for a number of servers we have the
following type of entry,<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>SVC SQLSERVERAGENT status=started startup=automatic<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>As far as I can see from the analysis.cfg help that is
exactly the correct format, however when this flags red, we get the following
message,<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

<pre style='background:black'><font size=2 color="#d8d8bf" face="Courier New"><span
style='font-size:10.0pt;color:#D8D8BF'>SQLSERVERAGENT is started/automatic - want started/automatic<o:p></o:p></span></font></pre>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>When I look down the list of processes SQLSERVERAGENT is
clearly shown as stopped,<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

<pre style='background:black'><font size=2 color="#d8d8bf" face="Courier New"><span
style='font-size:10.0pt;color:#D8D8BF'>SQLSERVERAGENT                      automatic    stopped        SQLSERVERAGENT<o:p></o:p></span></font></pre>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Does anyone have any idea why the message is incorrect and
if there is a way to fix it?<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

<p class=MsoNormal><b><font size=2 color=black face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black;font-weight:bold'>Regards,</span></font></b><o:p></o:p></p>

<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>

<p class=MsoNormal><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy;font-weight:bold'>Neil
Simmonds</span></font></b><o:p></o:p></p>

<p class=MsoNormal><b><font size=1 color=gray face=Calibri><span
style='font-size:8.0pt;font-family:Calibri;color:gray;font-weight:bold'>Operation Analyst
(Operations Support Group<span class=grame>)</span></span></font></b><b><font
size=2 color=gray face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:gray;font-weight:bold'><br>
</span></font></b><b><font size=2 color="#cc9900" face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style";color:#CC9900;
font-weight:bold'>Express Gifts Limited</span></font></b><o:p></o:p></p>

<p class=MsoNormal><font size=1 color=black face=Calibri><span
style='font-size:8.0pt;font-family:Calibri;color:black'>Express House</span></font><o:p></o:p></p>

<p class=MsoNormal><U1:PLACE style="BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x; BACKGROUND-POSITION: left bottom"><U1:PLACENAME><ST1:PLACE><ST1:PLACENAME><st1:place
w:st="on"><st1:PlaceName w:st="on"><font size=1 color=black face=Calibri><span
  style='font-size:8.0pt;font-family:Calibri;color:black'>Clayton</span></font></st1:PlaceName><font
 size=1 color=black face=Calibri><span style='font-size:8.0pt;font-family:Calibri;
 color:black'></U1:PLACENAME></U1:PLACE></ST1:PLACENAME></ST1:PLACE> <U1:PLACENAME><ST1:PLACENAME><st1:PlaceName
 w:st="on">Business</ST1:PLACENAME></U1:PLACENAME></st1:PlaceName> <U1:PLACETYPE><ST1:PLACETYPE><st1:PlaceType
 w:st="on">Park</ST1:PLACETYPE></U1:PLACETYPE></st1:PlaceType></span></font></st1:place><o:p></o:p></p>

<p class=MsoNormal><U1:PLACETYPE><ST1:PLACETYPE><U1:PLACE style="BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x; BACKGROUND-POSITION: left bottom"><ST1:PLACE></ST1:PLACE></U1:PLACE></ST1:PLACETYPE></U1:PLACETYPE><ST1:PLACE><st1:place
w:st="on"><st1:place w:st="on"></st1:place><font size=1 color=black
 face=Calibri><span style='font-size:8.0pt;font-family:Calibri;color:black'>Accrington</U1:PLACE></span></font></st1:place><o:p></o:p></p>

<p class=MsoNormal><U1:PLACE style="BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x; BACKGROUND-POSITION: left bottom"><U1:PLACE style="BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x; BACKGROUND-POSITION: left bottom"><U1:PLACETYPE><ST1:PLACE></ST1:PLACE></U1:PLACETYPE></U1:PLACE><ST1:PLACE><st1:place
w:st="on"><font size=1 color=black face=Calibri><span style='font-size:8.0pt;
 font-family:Calibri;color:black'>Lancashire</U1:PLACE></span></font></st1:place><o:p></o:p></p>

</ST1:PLACE>

<p class=MsoNormal><font size=1 color=black face=Calibri><span
style='font-size:8.0pt;font-family:Calibri;color:black'><U1:PLACE style="BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x; BACKGROUND-POSITION: left bottom"><U1:PLACETYPE><ST1:PLACE></ST1:PLACE></U1:PLACETYPE></U1:PLACE>BB5
5JY <br>
T: 01254 303092 | <U1:PLACE style="BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x; BACKGROUND-POSITION: left bottom"><U1:PLACENAME>E:
<a href="mailto:neil.simmonds@Express-Gifts.co.uk">neil.simmonds@Express-Gifts.co.uk</a>
</U1:PLACENAME></U1:PLACE></span></font><o:p></o:p></p>

<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><U1:PLACE style="BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x; BACKGROUND-POSITION: left bottom"><U1:PLACENAME></U1:PLACENAME></U1:PLACE><U1:PLACETYPE></U1:PLACETYPE> <o:p></o:p></span></font></p>

<p class=MsoNormal><font size=1 face="Times New Roman"><span style='font-size:
9.0pt'><o:p> </o:p></span></font></p>

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<span style='mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:
Calibri;color:black'></span></p>

<p class=MsoNormal><span style='font-size:9.0pt'>Name & Registered Office:
EXPRESS GIFTS LIMITED, 2 GREGORY ST, HYDE, CHESHIRE, ENGLAND, SK14 4TH, Company
No. 00718151.</span></p>

<p class=MsoNormal style='border:none;mso-border-bottom-alt:solid windowtext 1.5pt;
padding:0cm;mso-padding-alt:0cm 0cm 1.0pt 0cm'><span style='font-size:9.0pt'>Express
Gifts Limited is authorised and regulated by the Financial Services Authority</span></p>
<hr width="100%">

<p class=MsoNormal><span style='font-size:9.0pt'>NOTE: This email and any
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our IT helpdesk on +44(0) 1254 303030<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:9.0pt'><o:p> </o:p></span></p>

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