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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi all,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I just wanted to get other peoples opinions on the critical
systems page. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We are looking to implement this in the next couple of weeks
to improve things for our operators. However we use Xymon in 2 ways,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<ol style='margin-top:0cm' start=1 type=1>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Email alerts to various teams.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Icon alerts to operators.<o:p></o:p></span></font></li>
</ol>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>This means that some tests we don’t need the operators
to see when they are yellow but we do want them visible when they go red. I
know we can do this with the All Non Green page using the NOPROP option but
when we start using the critical systems page (which allows us to give
instructions to our Ops) I can’t see any way to do the same. At the
moment I am planning on setting certain tests where we don’t need an
operator action on yellow (such as Disk) as Priority 3 so we can instruct Ops
to ignore Priority 3 yellow alerts.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>This isn’t ideal as I would really like to have things
set up so that when it shows up on the critical systems page, it requires an
action (even if it’s only raising a trouble ticket)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Does anyone else have this issue and have you found a way
round it at all?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Also, is this ability to configure individual critical
systems by alert colour something other people would like to see?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I know I can set the critical systems page to only show red
but that is not an option as we do want to see some yellows and also any
purples.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 color=black face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black;font-weight:bold'>Regards,</span></font></b><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy;font-weight:bold'>Neil
Simmonds</span></font></b><o:p></o:p></p>
<p class=MsoNormal><b><font size=1 color=gray face=Calibri><span
style='font-size:8.0pt;font-family:Calibri;color:gray;font-weight:bold'>Operation Analyst
(Operations Support Group<span class=grame>)</span></span></font></b><b><font
size=2 color=gray face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:gray;font-weight:bold'><br>
</span></font></b><b><font size=2 color="#cc9900" face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style";color:#CC9900;
font-weight:bold'>Express Gifts Limited</span></font></b><o:p></o:p></p>
<p class=MsoNormal><font size=1 color=black face=Calibri><span
style='font-size:8.0pt;font-family:Calibri;color:black'>Express House</span></font><o:p></o:p></p>
<p class=MsoNormal><U1:PLACE style="BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x; BACKGROUND-POSITION: left bottom"><U1:PLACENAME><st1:place
w:st="on"><st1:PlaceName w:st="on"><font size=1 color=black face=Calibri><span
style='font-size:8.0pt;font-family:Calibri;color:black'><ST1:PLACE><ST1:PLACENAME>Clayton</span></font></st1:PlaceName><font
size=1 color=black face=Calibri><span style='font-size:8.0pt;font-family:Calibri;
color:black'></U1:PLACE></U1:PLACENAME></ST1:PLACENAME> <U1:PLACENAME><ST1:PLACENAME><st1:PlaceName
w:st="on">Business</st1:PlaceName></ST1:PLACENAME></U1:PLACENAME> <U1:PLACETYPE><ST1:PLACETYPE><st1:PlaceType
w:st="on">Park</ST1:PLACETYPE></U1:PLACETYPE></st1:PlaceType></span></font></st1:place><o:p></o:p></p>
</ST1:PLACE>
<p class=MsoNormal><U1:PLACETYPE><ST1:PLACETYPE><st1:place w:st="on"><font
size=1 color=black face=Calibri><span style='font-size:8.0pt;font-family:Calibri;
color:black'><U1:PLACE style="BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x; BACKGROUND-POSITION: left bottom"><ST1:PLACE></ST1:PLACETYPE></U1:PLACETYPE></ST1:PLACE><ST1:PLACE>Accrington</U1:PLACE></span></font></st1:place><o:p></o:p></p>
</ST1:PLACE>
<p class=MsoNormal><U1:PLACE style="BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x; BACKGROUND-POSITION: left bottom"><st1:place
w:st="on"><font size=1 color=black face=Calibri><span style='font-size:8.0pt;
font-family:Calibri;color:black'><U1:PLACE style="BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x; BACKGROUND-POSITION: left bottom"><U1:PLACETYPE><ST1:PLACE></ST1:PLACE></U1:PLACE><ST1:PLACE>Lancashire</U1:PLACE></span></font></st1:place><o:p></o:p></p>
</ST1:PLACE></U1:PLACETYPE>
<p class=MsoNormal><font size=1 color=black face=Calibri><span
style='font-size:8.0pt;font-family:Calibri;color:black'><U1:PLACE style="BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x; BACKGROUND-POSITION: left bottom"><U1:PLACETYPE><ST1:PLACE></ST1:PLACE></U1:PLACE>BB5
5JY <br>
T: 01254 303092 | <U1:PLACE style="BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x; BACKGROUND-POSITION: left bottom"><U1:PLACENAME>E:
<a href="mailto:neil.simmonds@Express-Gifts.co.uk">neil.simmonds@Express-Gifts.co.uk</a>
</U1:PLACENAME></U1:PLACE></span></font><o:p></o:p></p>
</U1:PLACETYPE>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><U1:PLACE style="BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x; BACKGROUND-POSITION: left bottom"><U1:PLACENAME></U1:PLACENAME></U1:PLACE><U1:PLACETYPE></U1:PLACETYPE> </span><o:p></o:p></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<span style='mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:
Calibri;color:black'></span></p>
<p class=MsoNormal><span style='font-size:9.0pt'>Name & Registered Office:
EXPRESS GIFTS LIMITED, 2 GREGORY ST, HYDE, CHESHIRE, ENGLAND, SK14 4TH, Company
No. 00718151.</span></p>
<p class=MsoNormal style='border:none;mso-border-bottom-alt:solid windowtext 1.5pt;
padding:0cm;mso-padding-alt:0cm 0cm 1.0pt 0cm'><span style='font-size:9.0pt'>Express
Gifts Limited is authorised and regulated by the Financial Services Authority</span></p>
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