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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Ooh, re-read you original message. Sorry, you’ve already checked there….<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">…I’ll shutup now.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> xymon-bounces@xymon.com [mailto:xymon-bounces@xymon.com]
<b>On Behalf Of </b>Jamison Maxwell<br>
<b>Sent:</b> Tuesday, March 06, 2012 6:44 PM<br>
<b>To:</b> xymon@xymon.com<br>
<b>Subject:</b> Re: [Xymon] troubleshooting missing alert<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The first place to look would be in however you track messages. For instance, I use sendmail to transport messages from the server Xymon runs on to other MTA’s
in my organization. I’m assuming you’re running on Linux, so If you’re using sendmail, I’d check in /var/log/maillog to see if the message was submitted from Xymon and where it went from there….<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Jamison Maxwell<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:xymon-bounces@xymon.com">xymon-bounces@xymon.com</a> <a href="mailto:[mailto:xymon-bounces@xymon.com]">
[mailto:xymon-bounces@xymon.com]</a> <b>On Behalf Of </b>Michael Baydoun<br>
<b>Sent:</b> Tuesday, March 06, 2012 9:36 AM<br>
<b>To:</b> <a href="mailto:xymon@xymon.com">xymon@xymon.com</a><br>
<b>Subject:</b> [Xymon] troubleshooting missing alert<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Had an event last night that caused a test to go red for 20 minutes, but no email was sent.<o:p></o:p></p>
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<p class="MsoNormal">All other events before and after sent alerts as expected<o:p></o:p></p>
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<p class="MsoNormal">Verified via the info dot that xymon believes it should alert for this event.<o:p></o:p></p>
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<p class="MsoNormal">There is nothing in the maillog for this event, it appears xymon did not send anything.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Where else can I look to troubleshoot?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">In case you want to see for yourself<o:p></o:p></p>
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<p class="MsoNormal">from bb-hosts<o:p></o:p></p>
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<p class="MsoNormal">{code}<o:p></o:p></p>
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<p class="MsoNormal">page SLA SLA Checks<o:p></o:p></p>
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<p class="MsoNormal">0.0.0.0 <url redacted> # noconn cont;https://<url redacted>/;experience<o:p></o:p></p>
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<p class="MsoNormal">{code}<o:p></o:p></p>
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<p class="MsoNormal">from hobbit-alerts.cfg (will have to trust me that there are no matching exceptions above this entry in the file)<o:p></o:p></p>
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<p class="MsoNormal">{code}<o:p></o:p></p>
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<p class="MsoNormal">PAGE=SLA DURATION>1<o:p></o:p></p>
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<p class="MsoNormal"> IGNORE SERVICE=sslcert<o:p></o:p></p>
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<p class="MsoNormal"> MAIL <address redacted> RECOVERED REPEAT=365d COLOR=yellow,purple<o:p></o:p></p>
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<p class="MsoNormal"> MAIL <address redacted> RECOVERED REPEAT=30m COLOR=red<o:p></o:p></p>
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<p class="MsoNormal">{code}<o:p></o:p></p>
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<p class="MsoNormal">from the info dot <o:p></o:p></p>
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<p class="MsoNormal">{code}<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Times","serif"">Alerting:<o:p></o:p></span></b></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b>Service<o:p></o:p></b></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b>Recipient<o:p></o:p></b></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b>1st Delay<o:p></o:p></b></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b>Stop after<o:p></o:p></b></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b>Repeat<o:p></o:p></b></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b>Time of Day<o:p></o:p></b></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b>Colors<o:p></o:p></b></p>
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<td rowspan="2" valign="top" style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">content<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif";color:#FFFFCC"><address redacted>(R)</span><o:p></o:p></p>
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<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" align="center" style="text-align:center">1m<o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center">-<o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center">52w 1d<o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center">-<o:p></o:p></p>
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<p class="MsoNormal">purple,yellow<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif";color:#FFFFCC"><address redacted> (R)</span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center">1m<o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center">-<o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center">30m<o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center">-<o:p></o:p></p>
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<p class="MsoNormal">red<o:p></o:p></p>
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<p class="MsoNormal">{code}<o:p></o:p></p>
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