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<div>Hi Neil/all. This may be slightly off topic here, but depending on your ticketing system, you could create a script action that automatically sends the ticketing system a command to create a case for you.</div>
<div>That would automate the ticket generation for you.</div>
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<div>Could be something for the future.</div>
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<span style="font-weight:bold">From: </span>Neil Simmonds <<a href="mailto:Neil.Simmonds@express-gifts.co.uk">Neil.Simmonds@express-gifts.co.uk</a>><br>
<span style="font-weight:bold">Date: </span>Tue, 6 Mar 2012 09:29:42 +0000<br>
<span style="font-weight:bold">To: </span><<a href="mailto:xymon@xymon.com">xymon@xymon.com</a>><br>
<span style="font-weight:bold">Subject: </span>[Xymon] Critical Systems page<br>
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<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial">Hi all,<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial">I just wanted to get other peoples opinions on the critical systems page.
<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial">We are looking to implement this in the next couple of weeks to improve things for our operators. However we use Xymon in 2 ways,<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial"><o:p> </o:p></span></font></p>
<ol style="margin-top:0cm" start="1" type="1">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial">Email alerts to various teams.<o:p></o:p></span></font>
</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial">Icon alerts to operators.<o:p></o:p></span></font></li></ol>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial">This means that some tests we don’t need the operators to see when they are yellow but we do want them visible when they go red. Iknow we can do this with the
All Non Green page using the NOPROP option butwhen we start using the critical systems page (which allows us to give instructions to our Ops) I can’t see any way to do the same. At the moment I am planning on setting certain tests where we don’t need an operator
action on yellow (such as Disk) as Priority 3 so we can instruct Ops to ignore Priority 3 yellow alerts.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial">This isn’t ideal as I would really like to have things set up so that when it shows up on the critical systems page, it requires an action (even if it’s only
raising a trouble ticket)<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial">Does anyone else have this issue and have you found a way round it at all?<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial">Also, is this ability to configure individual critical systems by alert colour something other people would like to see?<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial">I know I can set the critical systems page to only show red but that is not an option as we do want to see some yellows and also any purples.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><b><font size="2" color="black" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:black;font-weight:bold">Regards,</span></font></b><o:p></o:p></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:
12.0pt"> <o:p></o:p></span></font></p>
<p class="MsoNormal"><b><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy;font-weight:bold">Neil Simmonds</span></font></b><o:p></o:p></p>
<p class="MsoNormal"><b><font size="1" color="gray" face="Calibri"><span style="font-size:8.0pt;font-family:Calibri;color:gray;font-weight:bold">Operation Analyst (Operations Support Group<span class="grame">)</span></span></font></b><b><font size="2" color="gray" face="Arial"><span style="font-size:10.0pt;font-family:Arial;
color:gray;font-weight:bold"><br>
</span></font></b><b><font size="2" color="#cc9900" face="Bookman Old Style"><span style="font-size: 10pt; color: rgb(204, 153, 0); font-weight: bold; font-family: 'Bookman Old Style'; ">Express Gifts Limited</span></font></b><o:p></o:p></p>
<p class="MsoNormal"><font size="1" color="black" face="Calibri"><span style="font-size:8.0pt;font-family:Calibri;color:black">Express House</span></font><o:p></o:p></p>
<p class="MsoNormal"><u1:place style="BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x; BACKGROUND-POSITION: left bottom"><u1:placename><st1:place w:st="on"><st1:placename w:st="on"><font size="1" color="black" face="Calibri"><span style="font-size:8.0pt;font-family:Calibri;color:black"><st1:place><st1:placename>Clayton</st1:placename></st1:place></span></font></st1:placename><font size="1" color="black" face="Calibri"><span style="font-size:8.0pt;font-family:Calibri;
color:black"></span></font></st1:place></u1:placename></u1:place><font size="1" color="black" face="Calibri">
<u1:placename><st1:placename><st1:placename w:st="on">Business</st1:placename></st1:placename></u1:placename>
<u1:placetype><st1:placetype><st1:placetype w:st="on">Park</st1:placetype></st1:placetype></u1:placetype></font><o:p></o:p></p>
<p class="MsoNormal"><u1:placetype><st1:placetype><st1:place w:st="on"><font size="1" color="black" face="Calibri"><span style="font-size:8.0pt;font-family:Calibri;
color:black"><u1:place style="BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x; BACKGROUND-POSITION: left bottom"><st1:place></st1:place></u1:place></span></font></st1:place></st1:placetype></u1:placetype><font size="1" color="black" face="Calibri"><st1:place>Accrington</st1:place></font><o:p></o:p></p>
<p class="MsoNormal"><u1:place style="BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x; BACKGROUND-POSITION: left bottom"><st1:place w:st="on"><font size="1" color="black" face="Calibri"><span style="font-size:8.0pt;
font-family:Calibri;color:black"><u1:place style="BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x; BACKGROUND-POSITION: left bottom"><u1:placetype><st1:place></st1:place></u1:placetype></u1:place><st1:place>Lancashire</st1:place></span></font></st1:place></u1:place><o:p></o:p></p>
<p class="MsoNormal"><font size="1" color="black" face="Calibri"><span style="font-size:8.0pt;font-family:Calibri;color:black"><u1:place style="BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x; BACKGROUND-POSITION: left bottom"><u1:placetype><st1:place></st1:place></u1:placetype></u1:place>BB5
5JY <br>
T: 01254 303092 | <u1:place style="BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x; BACKGROUND-POSITION: left bottom">
<u1:placename>E: <a href="mailto:neil.simmonds@Express-Gifts.co.uk">neil.simmonds@Express-Gifts.co.uk</a></u1:placename></u1:place></span></font><o:p></o:p></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:
12.0pt"><u1:place style="BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x; BACKGROUND-POSITION: left bottom"><u1:placename></u1:placename></u1:place><u1:placetype></u1:placetype> </span><o:p></o:p></font></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:
12.0pt"><o:p> </o:p></span></font></p>
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<p class="MsoNormal"><span style="font-size:9.0pt">Name & Registered Office: EXPRESS GIFTS LIMITED, 2 GREGORY ST, HYDE, CHESHIRE, ENGLAND, SK14 4TH, Company No. 00718151.</span></p>
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