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<p class="MsoNormal">Hi.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">Today we noticed that there is a bug when acknowledging alerts twice (in a short time). Me and a colleague acknowledged the same alert within 25 seconds. I acked it for 1 hour (via mail) and he acked it for five hours
(via web interface). The web interface showed that the alert was acknowledged for 5 hours (Next update:…), but after 1 hour, SMS alerts started coming. Then he acked the alert again (from web GUI), and the alerts stopped and the “Next update” time was updated.
We have configured SMS to repeat every 15 minutes.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Acknowledge.log:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thu Nov 03 2011 09:38:28 202330 60 202330 np_filename_not_used host.test red --_000_CE29FAAF3C734A43B4D620A517E393FEB05C44WI_\nAcked by: =?iso-8859-1?Q?XXXXXX<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thu Nov 03 2011 09:38:53 202330 300 202330 np_filename_not_used host.test red modem failover \nAcked by: admin (192.168.107.50)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thu Nov 03 2011 10:55:06 202330 120 202330 np_filename_not_used host.test red New ack \nAcked by: admin (192.168.107.50)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Notification.log:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thu Nov 3 09:32:06 2011 host.test (xx.xx.xx.xx) alarms@domain.tld 1320309126 0<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thu Nov 3 10:38:49 2011 host.test (xx.xx.xx.xx) 46xxxxxxxx 1320313129 0<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thu Nov 3 10:53:52 2011 host.test (xx.xx.xx.xx) 46xxxxxxxx 1320314032 0<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Johan Sjöberg</span><o:p></o:p></p>
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