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<p class=MsoNormal><span style='color:#1F497D'>We have successfully integrated
Xymon with ITSM/Remedy although I would not recommend using the system we use since
it's a) complicated and b) relies on using some very expensive software that we
happen to use for other things as well; it's not something you are going to
have lying around!<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>As others have said, all you
need is scripting knowledge and knowing how to inject tickets in to your ticket
system.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>|\/|<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";
color:black'>-- <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";
color:black'>Martin Ward<o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Arial Bold";
color:black'>Manager, Technical Services<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=IT style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>DDI:+44 (0) 20 7863 5218 / Fax: +44 (0)20 7863 9999 / <a
href="http://www.colt.net/"><span style='color:black'>www.colt.net</span></a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>Colt Technology Services, </span><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:black'>Unit 12, Powergate Business Park,
Volt Avenue, Park Royal, London, NW10 6PW,</span><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:black'> UK.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:7.0pt;color:#1F497D'>Help reduce your
carbon footprint | Think before you print. Registered in England and Wales,
registered number 02452736, VAT number GB 645 4205 50<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt'>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Patil, Kiran (pioneer)
[mailto:Kiran_Patil2@syntelinc.com] <br>
<b>Sent:</b> 14 December 2010 10:09<br>
<b>To:</b> xymon@xymon.com<br>
<b>Subject:</b> [xymon] About hobbit.<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-US>Hi ,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>I want some information about hobbit.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
lang=EN-US><span style='mso-list:Ignore'>1)<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-US>Can hobbit integrate with
ticketing system or any inventory system?<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
lang=EN-US><span style='mso-list:Ignore'>2)<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-US>Can hobbit monitor network
devices?<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
lang=EN-US><span style='mso-list:Ignore'>3)<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-US>Can it work on SMNP?<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
lang=EN-US><span style='mso-list:Ignore'>4)<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-US>Using hobbit can we generate
all report like( monthly , weekly or daily)?<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
lang=EN-US><span style='mso-list:Ignore'>5)<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-US>Can hobbit perform patch
management in network?<o:p></o:p></span></p>
<p class=MsoListParagraph><span lang=EN-US> <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><b><span lang=EN-US style='color:#1D1B11'>Thanks &
Regards<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span lang=EN-US style='color:#548DD4'>Kiran Patil<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span lang=EN-US style='color:#1D1B11'>Syntel > </span></b><span
lang=EN-US style='color:#1D1B11'>Consider IT Done<o:p></o:p></span></p>
<p class=MsoNormal><b><span lang=EN-US style='color:#1D1B11'>Email id : </span></b><span
lang=EN-US><a href="mailto:Kiran_patil2@syntelinc.com"><b>Kiran_patil2@syntelinc.com</b></a><b><u><span
style='color:#1D1B11'><o:p></o:p></span></u></b></span></p>
<p class=MsoNormal><span style='font-size:18.0pt;font-family:Webdings;
color:green'>P</span><span style='font-size:8.0pt;font-family:"Trebuchet MS","sans-serif";
color:gray'> </span><b><span lang=EN-US style='font-size:8.0pt;font-family:
"Trebuchet MS","sans-serif";color:gray'>Save the Planet.</span></b><span
lang=EN-US style='font-size:8.0pt;font-family:"Trebuchet MS","sans-serif";
color:gray'> <b>Please don't print this e-mail unless you really need to.</b></span><b><span
lang=EN-US style='color:#1D1B11'><o:p></o:p></span></b></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:12.0pt;font-family:"Times New Roman","serif"'>Confidential:
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