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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>My mistake,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Must have had a bad day.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The Xymon monitor behaves that way.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Our helpdesk users told me about their problem but I didn’t checked
if their complains were correct.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Sorry to border everyone with my question.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Bart Gillis [mailto:bart.gillis@msp.be] <br>
<b>Sent:</b> donderdag 15 januari 2009 11:51<br>
<b>To:</b> hobbit@hswn.dk<br>
<b>Subject:</b> [hobbit] Display acknowlegde cause after expiration of the
duration.<o:p></o:p></span></p>
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<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal>Hi,<br>
I've been looking in the mail archive but couldn't find any answer for the
following question:<br>
<br>
If an error resizes and sends an alert, we create an incident ticket and
acknowledge this error in Xymon.<br>
During this acknowledgement we put the ticket number in the "Cause"
field and we put the minutes that solving the problem is going to take in the
"Duration" field..<br>
In the Xymon web display we can see the acknowledge information. <img width=16
height=16 id="_x0000_i1025" src="cid:image001.png@01C97BB6.94BBF4E0" alt=":-)"><br>
If the resolving time is longer, the acknowledgement for this error will be
released and sends an new error message.<br>
The Xymon Display doesn't show any information of a previous acknowledgement.<br>
In the acknowledge log I can see that this error has the still the same error
ID.<br>
<br>
Is there a way to display the information of an error that was previously
acknowledged so that we can instantaneous see that we've already created an
incident ticket for this error?<br>
<br>
Best regards,<br>
<br>
Bart <o:p></o:p></p>
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