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<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2>Hi all</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2>First off, a great New Year to you all, and a special
thank-you to Henrik for his fantastic work thought the year.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2>I would also extend that thank-you to every single person
who contributed in a meaningful way to this list.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2>Now, back to business.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2>Hobbit has a beautiful facility to calculate uptime
stats.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2>But PHBs, being what they are, want
more.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2>Is there a way to flag an outage as "scheduled" or similar,
and not include it in the uptime stats calculation?</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2>Example </FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2>We had to reboot a system for patching, but it was
scheduled with the business, and a suitable maintenance window was
agreed.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2>All apps were downed, and the system rebooted.
</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2>This is not classified as an outage.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2>Later in the month there was an electrical fault on the
UPS, and a server went down.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2>This is a real outage and needs to be included in downtime
stats.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2>How do we do this?</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2>Do we need to disable monitoring before we begin
maintenance, or is there a way to flag the outage
retrospecively?</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2>It would be good to be able to flag the scheduled outage as
"not a real outage" after the fact, because during the outage, we use Hobbit to
keep tabs on what goes down and comes up and when.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008></SPAN><SPAN
class=312201001-03012008></SPAN><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2>Regards</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2> Vernon</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=312201001-03012008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV><pre>
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