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<DIV dir=ltr align=left><SPAN class=855012815-30112007><FONT face=Arial
color=#0000ff size=2>Hmmm. They will be using open-source software,
probably running on an open-source operating system on commodity-priced computer
equipment, and they want "professional" support? Does a guy named Dilbert
work there, by chance?</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=855012815-30112007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=855012815-30112007><FONT face=Arial
color=#0000ff size=2>As good as Hobbit is, maybe you should recommend that they
buy the payware version of Big Brother from Quest, or go get one of the other
payware low end tools? There are lots of monitoring solutions out there
that come with some form of support. Orion from Solarwinds looks pretty
good on paper, but I have never used it. There is also SiteScope, Whats Up
Gold, etc. Lots of cheap tools that don't scale very well, but are great
for a small shop.</FONT></SPAN></DIV>
<DIV><SPAN class=855012815-30112007><FONT face=Arial color=#0000ff
size=2> </FONT></SPAN></DIV>
<DIV><SPAN class=855012815-30112007><FONT face=Arial color=#0000ff size=2>Just
my 0.02 monetary units -- I am laughing WITH you (I hope) and not AT
you...</FONT></SPAN></DIV>
<DIV><SPAN class=855012815-30112007></SPAN> </DIV>
<DIV><SPAN class=855012815-30112007><FONT face=Arial color=#0000ff
size=2>GLH</FONT></SPAN><SPAN class=855012815-30112007> </SPAN></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
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</DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
face=Tahoma size=2><B>From:</B> HAMPL Pavel [mailto:phampl@csob.cz]
<BR><B>Sent:</B> Friday, November 30, 2007 9:17 AM<BR><B>To:</B>
hobbit@hswn.dk<BR><B>Subject:</B> [hobbit] Hobbit professional
support<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr align=left><FONT face=Arial size=2><SPAN
class=496030815-30112007>Hi,</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial size=2><SPAN
class=496030815-30112007></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial size=2><SPAN
class=496030815-30112007>trying find any company which can provide
professional support for Hobbit but going nowhere after a week
...</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial size=2><SPAN
class=496030815-30112007>I am about to implement Hobbit, it is not a problem,
the pilot already in place, but the customer wants to have support what I
cannot do for him.</SPAN></FONT></DIV>
<DIV><SPAN lang=en-us><FONT face=Arial size=2></FONT></SPAN> </DIV>
<DIV><SPAN lang=en-us><FONT face=Arial size=2><SPAN
class=496030815-30112007>Already emailed Cookitservices which is mentioned on
the Wiki Hobbit page but no answer. Also found this thread where the guy
offers it ( <A href="http://www.hswn.dk/hobbiton/2007/01/msg00292.html"><FONT
color=#000000>http://www.hswn.dk/hobbiton/2007/01/msg00292.html</FONT></A> )
so emailed him just today.</SPAN></FONT></SPAN></DIV>
<DIV><SPAN lang=en-us><FONT face=Arial size=2><SPAN
class=496030815-30112007>Anyone knows about any other option? Afraid that the
customer does not go for Hobbit without possibility to have
support.</SPAN></FONT></SPAN></DIV>
<DIV><SPAN lang=en-us><FONT face=Arial size=2></FONT></SPAN> </DIV>
<DIV><SPAN lang=en-us><FONT face=Arial size=2><SPAN
class=496030815-30112007>Thanks,</SPAN></FONT></SPAN></DIV>
<DIV><SPAN lang=en-us><FONT face=Arial><FONT size=2>Pavel H<SPAN
class=496030815-30112007>ampl</SPAN></FONT></FONT></SPAN><BR></DIV>
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