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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> Whilst we’re on the subject of new features
would it be possible to have easier access to the acknowledgement code for an
alert? As things stand at the moment the only place that you can get the ack
code is on the email notification that gets sent out once the alert has been
triggered. With our setup this means that we have to wait for the frontline
support people to contact us before we can ack the alert, even if we knew about
it as soon as it happened. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> What I’d like to be able to do is to pre-empt
the alert by having access to the ack code earlier, as soon as the status
changes to red, and have the code displayed on the individual test page. The
way I envisage this happening is that the ack code is generated when the test
turns red rather than when an alert is sent out. This code can then be included
on the tests status page where we have easy access to it. The text could be
displayed in a similar fashion to the text currently added when an alert is
acknowledged.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> I know that we could turn the test offline without
the ack code but that tends to leave a hole in the graphs, acknowledging the
alert allows everything to be logged/graphed as per normal. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> Does this sort of behaviour sound feasible?<o:p></o:p></span></font></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>Thanks,<br>
Ian Marsh<br>
<br>
</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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