[hobbit] Acknowledgements & History

[Peter Welter]

Hi Henrik or someone who familiar with the Acknowledge-feature,

Sorry for being impatient, I know this seems very minor, but could you
comment on this issue? Why are state changes (Red/Yellow -> Red/Yellow
Ack) not kept in the Hobbit-history?

Is this different Hobbit behaviour comparing to BB?

Many thanks, Peter


2007/9/4, Peter Welter <peter.welter at gmail.com>:
> Hi Steve,
>
> Funny, as I searched the mailing list today for the exact same thing
> and I totally agree with you on this point. It would be very valuable
> information if the acks+info would appear in the history since you
> want to treat this differently then planned downtime (a blue dot). You
> want this info in the SLA-reports to show up.
>
> Could you comment on this, Henryk? Maybe to show up in 4.3.* (fingers crossed)?
>
> -- Peter
>
>
> 2007/7/24, s_aiello at comcast.net <s_aiello at comcast.net>:
> > All,
> >
> > I was curious if there was a reason why when an alert is acknowledged, why
> > that acknowledgement is not displayed in History. In my mind an
> > acknowledgement is a state change, i.e. Red -> to Red-acked. This would also
> > help when performing audits on help-desk responsiveness to alerts in Hobbit.
> > It would also help, when an alert acknowledgement expires. presently my team
> > treats the alert as a new incident. It would be very helpful if they could
> > check the history and see that the alert was previously acknowledged and what
> > the ack-blurb was.
> >
> > Or are acks more of a BB legacy thing, and I should really be using
> > disabled/maint of tests ?
> >
> > Thoughts ?
> >  ~Steve
> >
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> > hobbit-unsubscribe at hswn.dk
> >
> >
> >
>