[hobbit] Email alerts question

Q q at tippett.com
Fri Sep 7 17:26:38 CEST 2007


Unfourtantly, it does not.

Q
Rich Smrcina wrote:
> Does the id appear in the message text?
>
> Q wrote:
>> Hello all,
>>
>>  I am trying to tie my ticketing system into our monitoring process. 
>> I am currently having to do this through email. Ideally I would have 
>> any alert that self recovers close the open ticket  it created. My 
>> problem is as follows:
>> When hobbit sends an alert it has an id number in brackets. When 
>> hobbit sends a recovery message no alert id is included, so I have no 
>> way to reference a recovery with the original alert. Is there any way 
>> to have a recovery message include the original alert id? Or some 
>> other way of having a simple link between the original message and 
>> the recovery email?
>>
>> Q
>>
>> To unsubscribe from the hobbit list, send an e-mail to
>> hobbit-unsubscribe at hswn.dk
>>
>>
>




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