[hobbit] Alert Acknowledgment Codes

[Charles Jones]

Henrik Storner wrote:

>In <1106611848.27890.333.camel at localhost.localdomain> Daniel J McDonald <dan.mcdonald at austinenergy.com> writes:
>
>  
>
>>On Mon, 2005-01-24 at 17:07 -0700, Charles Jones wrote:
>>    
>>
>>>Would it be possible, when the status of something goes Red, to have the 
>>>code printed somewhere on the status page, so that one could use the 
>>>"Acknowledge alert" option and copy/paste it in, rather than having to 
>>>get the incident code from email/pager?  If we wanted to be really 
>>>spiffy the acknowledge alert could even have a dropdown/list of current 
>>>alerts so you wouldn't even have to type it :)
>>>      
>>>
>
>  
>
>>Then you wouldn't know that the person who was supposed to be notified
>>really was...  Making them copy it off a pager is a cheap "2-factor"
>>authentication....
>>    
>>
>
>Exactly. But I understand Charles' question, because I've been wanting
>to do something like that.
>
>Our monitoring is handled by a NOC manned 24x7, and when an alert
>pops up on the Hobbit NK view they raise a trouble-ticket in some
>other system. The NOC people dont get an e-mail or pager alert, but it
>would still be nice if they could acknowledge "yes, a TT has been
>raised about this" to get the problem off their monitor. So I will
>probably implement some way of putting an "acknowledge" function on
>the webpages - this would have to be protected with some sort of
>access control, obviously.
>
>  
>
Currently I am simply using a .htaccess file to restrict access, which 
has been working for me so far, but built-in access control would be 
nice, particularly for Acks and for Maint.pl. If there were a proper 
permissions system, you could even define what users could see which 
groups of hosts!  Ahhh I feel the feature creature sneaking up on us! :-)

-Charles
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